<!DOCTYPE HTML PUBLIC "-//W3C//DTD HTML 4.0 Transitional//EN"> <HTML><HEAD> <META http-equiv=Content-Type content="text/html; = charset=iso-8859-1"> <META content="MSHTML 6.00.2800.1106" name=GENERATOR> <STYLE></STYLE> </HEAD> <BODY bgColor=#ffffff> <DIV><FONT face=Arial size=2>Rick,</FONT></DIV> <DIV><FONT face=Arial size=2></FONT> </DIV> <DIV><FONT face=Arial size=2>For my rebuild jobs (all players or = reed organs, at present) I state a range.  For example: late January, or = Mid-Spring.  Unknown to the customer, I have added X number of weeks to the actual = date I would expect to finish.  That gives me additional leeway.  I'd = much rather call a customer to tell them that the job went smoothly and is a = week or two ahead of schedule, than to apologize for not completing on = time.  An additional benefit is that I have "extra" time to "play in" the = instrument and work out any minor bugs.  This is particularly useful with player work.</FONT></DIV> <DIV><FONT face=Arial size=2></FONT> </DIV> <DIV><FONT face=Arial size=2>Debra Legg</FONT></DIV> <BLOCKQUOTE dir=ltr style="PADDING-RIGHT: 0px; PADDING-LEFT: 5px; MARGIN-LEFT: 5px; = BORDER-LEFT: #000000 2px solid; MARGIN-RIGHT: 0px"> <DIV style="FONT: 10pt arial">----- Original Message ----- </DIV> <DIV style="BACKGROUND: #e4e4e4; FONT: 10pt arial; font-color: = black"><B>From:</B> <A title=richard.ucci@att.net href="mailto:richard.ucci@att.net">richard.ucci@att.net</A> </DIV> <DIV style="FONT: 10pt arial"><B>To:</B> <A = title=pianotech@ptg.org href="mailto:pianotech@ptg.org">pianotech@ptg.org</A> </DIV> <DIV style="FONT: 10pt arial"><B>Sent:</B> Tuesday, December 13, = 2005 8:22 PM</DIV> <DIV style="FONT: 10pt arial"><B>Subject:</B> rebuilding = deadlines</DIV> <DIV><BR></DIV> <DIV>So, </DIV> <DIV>What if any assurances, do the rebuilders on this list give to a = client about when they will be getting their piano back? (I'm about to miss a = deadline by about two weeks)</DIV> <DIV> </DIV> <DIV>Thanks,</DIV> <DIV>Rick Ucci/Ucci Piano </DIV></BLOCKQUOTE></BODY></HTML>