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vLink=purple link=blue bgColor=white
background=cid:001a01c52633$17b01350$6800a8c0@office>
<DIV><FONT size=2>Brian</FONT></DIV>
<DIV><FONT size=2></FONT> </DIV>
<DIV><FONT size=2>Many good points being made . . I'll add an =
old 'sales'
axiom . . . </FONT></DIV>
<DIV><FONT size=2></FONT> </DIV>
<DIV><FONT size=2>"two people are negotiating . . . the one who wants =
'it' least
. . wins " . . . has the upper hand I guess.</FONT></DIV>
<DIV><FONT size=2></FONT> </DIV>
<DIV><FONT size=2>They 'absolutely ' want the piano tuned . . . you =
'probably'
want the business . . . </FONT></DIV>
<DIV><FONT size=2></FONT> </DIV>
<DIV><FONT size=2>I have done a few of those really late jobs for our =
local
theatre, and high school . . .they are very grateful . .</FONT></DIV>
<DIV><FONT size=2></FONT> </DIV>
<DIV><FONT size=2><BR>Jim Kinnear<BR>"A man is about as big as the =
things that
make him angry." -- Winston Churchill</FONT></DIV>
<DIV><FONT size=2></FONT> </DIV>
<DIV><FONT size=2></FONT> </DIV>
<BLOCKQUOTE dir=ltr
style="PADDING-RIGHT: 0px; PADDING-LEFT: 5px; MARGIN-LEFT: 5px; =
BORDER-LEFT: #000000 2px solid; MARGIN-RIGHT: 0px">
<DIV style="FONT: 10pt arial">----- Original Message ----- </DIV>
<DIV
style="BACKGROUND: #e4e4e4; FONT: 10pt arial; font-color: =
black"><B>From:</B>
<A title=tompiano@bellsouth.net =
href="mailto:tompiano@bellsouth.net">Tom
Servinsky</A> </DIV>
<DIV style="FONT: 10pt arial"><B>To:</B> <A =
title=pianotech@ptg.org
href="mailto:pianotech@ptg.org">Pianotech</A> </DIV>
<DIV style="FONT: 10pt arial"><B>Sent:</B> Friday, March 11, 2005 =
5:24
AM</DIV>
<DIV style="FONT: 10pt arial"><B>Subject:</B> Re: special tuning =
request..how
do you do it?</DIV>
<DIV><BR></DIV>
<BLOCKQUOTE dir=ltr style="MARGIN-RIGHT: 0px">
<DIV><FONT face=Helvetica size=2>Brian wrote:<SPAN
style="FONT-SIZE: 10pt; COLOR: windowtext; FONT-FAMILY: 'News =
Gothic MT'">I
have received a request to tune a piano the Saturday evening before =
Easter,
around </SPAN><st1:time Hour="22" Minute="0"><FONT face="News =
Gothic MT"
color=black><SPAN
style="COLOR: windowtext; FONT-FAMILY: 'News Gothic MT'">10
p.m.</SPAN></FONT></st1:time><FONT face="News Gothic MT" =
color=black><SPAN
style="COLOR: windowtext; FONT-FAMILY: 'News Gothic MT'">, after =
the church
has completed an Easter play.<SPAN style="mso-spacerun: =
yes">
</SPAN>They wish to have the piano ready for the Easter morning
service.<SPAN style="mso-spacerun: yes"> </SPAN>The church =
is located
out of town and has been a regular =
customer.</SPAN></FONT></FONT></DIV>
<DIV><FONT face=Helvetica size=2><FONT face="News Gothic MT"
color=black><SPAN
style="COLOR: windowtext; FONT-FAMILY: 'News Gothic =
MT'"></SPAN></FONT></FONT> </DIV>
<DIV><FONT face=Helvetica size=2><FONT face="News Gothic MT"
color=black><SPAN
style="COLOR: windowtext; FONT-FAMILY: 'News Gothic =
MT'">Brian</SPAN></FONT></FONT></DIV>
<DIV><FONT face=Helvetica size=2><FONT face="News Gothic MT"
color=black><SPAN
style="COLOR: windowtext; FONT-FAMILY: 'News Gothic MT'">It all =
depends on
how much you want to keep this account. You are in between the "rock =
and the
hard place" situation.</SPAN></FONT></FONT></DIV>
<DIV><FONT face=Helvetica size=2><FONT face="News Gothic MT"
color=black><SPAN
style="COLOR: windowtext; FONT-FAMILY: 'News Gothic MT'">If you do =
it, you
have to apply some level of holiday and after hours rate as =
this is an
out of the ordinary request. It comes to reason that your time =
is
valuable and their request is unique. On the other hand
,i</SPAN></FONT></FONT><FONT face=Helvetica size=2><FONT
face="News Gothic MT" color=black><SPAN
style="COLOR: windowtext; FONT-FAMILY: 'News Gothic MT'">f you =
don't do it,
then you run the risk of loosing the =
account.</SPAN></FONT></FONT></DIV>
<DIV><FONT face=Helvetica size=2><FONT face="News Gothic MT"
color=black><SPAN
style="COLOR: windowtext; FONT-FAMILY: 'News Gothic =
MT'">Personally, I would
be bold and make your point loud and clear that their request is one =
which
comes with a major service call fee ( at least 2x your rate) and =
then put
the ball back in their court. Although I do a lot of unusual
hour-tunings due to concert work being my main gig, I make it =
quite
clear that very late hour work comes with a price tag. If they re =
willing to
pay for it, they'll ask for my service. If not, they won't. =
Simple is
that!</SPAN></FONT></FONT></DIV>
<DIV><FONT face=Helvetica size=2><FONT face="News Gothic MT"
color=black><SPAN
style="COLOR: windowtext; FONT-FAMILY: 'News Gothic =
MT'"></SPAN></FONT></FONT> </DIV>
<DIV><FONT face=Helvetica size=2><FONT face="News Gothic MT"
color=black><SPAN
style="COLOR: windowtext; FONT-FAMILY: 'News Gothic MT'">Tom
Servinsky</SPAN></FONT></FONT></DIV></BLOCKQUOTE>
<BLOCKQUOTE dir=ltr
style="PADDING-RIGHT: 0px; PADDING-LEFT: 5px; MARGIN-LEFT: 5px; =
BORDER-LEFT: #000000 2px solid; MARGIN-RIGHT: 0px">
<DIV style="FONT: 10pt arial">----- Original Message ----- </DIV>
<DIV
style="BACKGROUND: #e4e4e4; FONT: 10pt arial; font-color: =
black"><B>From:</B>
<A title=doepkeb@comcast.net =
href="mailto:doepkeb@comcast.net">Brian
Doepke</A> </DIV>
<DIV style="FONT: 10pt arial"><B>To:</B> <A =
title=pianotech@ptg.org
href="mailto:pianotech@ptg.org">Pianotech</A> </DIV>
<DIV style="FONT: 10pt arial"><B>Sent:</B> Thursday, March 10, =
2005 8:01
PM</DIV>
<DIV style="FONT: 10pt arial"><B>Subject:</B> special tuning =
request..how do
you do it?</DIV>
<DIV><BR></DIV><IMG class=shape
style="DISPLAY: none; WIDTH: 0px; HEIGHT: 0px" height=0
src="cid:001a01c52633$17b01350$6800a8c0@office" width=0
v:src="cid:image001.gif@01C525AC.04641E40" =
v:shapes="_x0000_Mail">
<DIV class=Section1>
<P class=MsoNormal><FONT face="News Gothic MT" color=black =
size=2><SPAN
style="FONT-SIZE: 10pt; COLOR: windowtext; FONT-FAMILY: 'News =
Gothic MT'">Hello
list,<o:p></o:p></SPAN></FONT></P>
<P class=MsoNormal><FONT face="News Gothic MT" color=black =
size=2><SPAN
style="FONT-SIZE: 10pt; COLOR: windowtext; FONT-FAMILY: 'News =
Gothic MT'">I
have received a request to tune a piano the Saturday evening before =
Easter,
around </SPAN></FONT><st1:time Hour="22" Minute="0"><FONT
face="News Gothic MT" color=black><SPAN
style="COLOR: windowtext; FONT-FAMILY: 'News Gothic MT'">10
p.m.</SPAN></FONT></st1:time><FONT face="News Gothic MT" =
color=black><SPAN
style="COLOR: windowtext; FONT-FAMILY: 'News Gothic MT'">, after =
the church
has completed an Easter play.<SPAN style="mso-spacerun: =
yes">
</SPAN>They wish to have the piano ready for the Easter morning
service.<SPAN style="mso-spacerun: yes"> </SPAN>The church =
is located
out of town and has been a regular =
customer.<o:p></o:p></SPAN></FONT></P>
<P class=MsoNormal><FONT face="News Gothic MT" color=black =
size=2><SPAN
style="FONT-SIZE: 10pt; COLOR: windowtext; FONT-FAMILY: 'News =
Gothic MT'">What
are some of your practices regarding additional fees for such a
situation?<o:p></o:p></SPAN></FONT></P>
<DIV>
<P class=MsoNormal><EM><I><FONT face="Lydian BT" color=#400040 =
size=2><SPAN
style="FONT-SIZE: 10pt; COLOR: #400040; FONT-FAMILY: 'Lydian BT'; =
mso-no-proof: =
yes"> </SPAN></FONT></I></EM><STRONG><B><I><=
FONT
face="Lydian BT" color=#400040><SPAN
style="COLOR: #400040; FONT-STYLE: italic; FONT-FAMILY: 'Lydian =
BT'; mso-no-proof: yes">
Brian P. Doepke</SPAN></FONT></I></B></STRONG><SPAN
style="mso-no-proof: yes"><o:p></o:p></SPAN></P>
<P class=MsoNormal><STRONG><B><I><FONT face="Lydian BT" =
color=#400040
size=2><SPAN
style="FONT-SIZE: 10pt; COLOR: #400040; FONT-STYLE: italic; =
FONT-FAMILY: 'Lydian BT'; mso-no-proof: =
yes">
A.A.A. Piano Works, Inc</SPAN></FONT></I></B></STRONG><FONT =
face=Arial
color=black><SPAN
style="COLOR: black; FONT-FAMILY: =
Arial"> </SPAN></FONT><o:p></o:p></P></DIV>
<P><FONT face=Arial color=black size=2><SPAN
style="FONT-SIZE: 10pt; COLOR: black; FONT-FAMILY: =
Arial"><o:p> </o:p></SPAN></FONT></P></DIV></BLOCKQUOTE></BLOCKQUOTE=
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