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<DIV><FONT face=Arial size=2> Jim, I agree with =
much of your
commentary, except I don't believe people "just want to remain =
stupid."
Today, people's lives are busy......really busy. Getting the piano =
tuned
is a nuisance item but it has to be done, much like servicing the car or =
going
to the dentist. </FONT></DIV>
<DIV><FONT face=Arial size=2> Time is scarce for =
most folks,
so after a few sentences about their instrument, their eyes glaze over =
and they
begin thinking about the many other things that have to be done that =
day.
At that point whatever you say goes in and back out. The best you =
can hope
for is to read your customer and tailor your information to their
situation. If the person has time, and is really interested, you =
can
elaborate in detail. If not, a brief show and tell is the best you =
can
do. </FONT></DIV>
<DIV><FONT face=Arial size=2> Mike
Kurta</FONT></DIV></BODY></HTML>