<!doctype html public "-//W3C//DTD W3 HTML//EN"> <html><head><style type="text/css"></style><title>Re: Altenburg/Samick Grand action problems</title></head><body> <blockquote type="cite" cite><font face="Arial" size="-1">... The dealer made it clear to me last time they would not put any more money into this piano so I told the cust I would be happy to fix the offenders or take the action home but I would have to charge for it this time. She told me it had a lifetime warranty and the dealer would have to pay me.</font>..</blockquote> <blockquote type="cite" cite><font face="Arial" size="-1">Mike McCoy RPT...</font></blockquote> <div><font face="Arial" size="-1"><br></font></div> <div>Since</div> <div>1) the dealer has declared no payment will be made for further services rendered,</div> <div>2) you have declared to the customer you would have to charge this time for your services, and</div> <div>3) the customer has declared the dealer would have to pay you</div> <div>there is a stand-off/deadlock in place.</div> <div><br></div> <div>All three of you have your own interests at stake understandably, but unfortunately, that is not going to cause anything to happen to resolve the situation for this customer.</div> <div><br></div> <div>One or more will have to yield to some degree and do what's needed, whether it is fair/equitable or not. It has become a matter of professional conscience, and who's it going to be that will rise to the occasion to rectify it.</div> <div><br></div> <div>Since you are the third tech to be involved, there will be no option as to a shortcut repair method either. My limited experience with Samick underlever flanges in particular, were that careful and deliberate repinning was the only option to free them up permanently.</div> <div><br></div> <div>You are either going to have to choose to be involved, knowing that you might come out on the short end of the stick, or choose to bow out, and leave it to someone else to handle. Either way, it's your choice. I've been there and have made both decisions at different times and different circumstances.</div> <div><br></div> <div>Best to you on the decisions to be made,</div> <div><br></div> <div>Keith McGavern<br> Registered Piano Technician<br> Oklahoma Chapter 731<br> Piano Technicians Guild</div> <div>USA</div> </body> </html>