<!DOCTYPE HTML PUBLIC "-//W3C//DTD HTML 4.0 Transitional//EN"> <HTML><HEAD> <META http-equiv=Content-Type content="text/html; = charset=iso-8859-1"> <META content="MSHTML 6.00.2900.2523" name=GENERATOR> <STYLE></STYLE> </HEAD> <BODY bgColor=#ffffff> <DIV><FONT face=Arial size=2>What do you do about tuning cancellations?</FONT></DIV> <DIV><FONT face=Arial size=2></FONT> </DIV> <DIV><FONT face=Arial size=2>What if a person cancels it twice? Do = you have a</FONT></DIV> <DIV><FONT face=Arial size=2>cancellation policy? Any thoughts in this?</FONT></DIV> <DIV><FONT face=Arial size=2></FONT> </DIV> <DIV><FONT face=Arial size=2>I'm sure this has happened to one of = you before. </FONT></DIV> <DIV><FONT face=Arial size=2>As one who is diving into this, I need = some thoughts</FONT></DIV> <DIV><FONT face=Arial size=2>on how to handle this for now and the future.</FONT></DIV> <DIV><FONT face=Arial size=2></FONT> </DIV> <DIV><FONT face=Arial size=2>Thanks.</FONT></DIV> <DIV><FONT face=Arial size=2>Doug Renz</FONT></DIV> <DIV><FONT face=Arial size=2>Associate PTG, Rochester, = NY</FONT></DIV> <DIV><FONT face=Arial size=2><A href="mailto:pianotuner@frontiernet.net">pianotuner@frontiernet.net</A>= </FONT></DIV> <DIV><FONT face=Arial size=2>(585) = 227-5793</FONT></DIV></BODY></HTML>