Ron, You gave the two best reasons for being in this business, they are what keeps me going. Diane Ron said:   It has been my experience through the years that the disguise serves merely to get me past the front door defense system, and into the lair where I have a chance to get beyond the diversionary facades and actually communicate with the customer on a person to person level. A whole lot of times, I have been initially met at the door by a fundamentally hostile and mistrusting attitude, based on first sight impression, and ended up discussing personal issues they very likely never told anyone else in their whole lives. It's kind of scary, but it's happened a lot. When they ask about their piano, they get more than they wanted or expected, and none of it sounds like a sales pitch. They get the truth as I see it, whether there's anything in it for me or not, or whether it's what they want to hear or not. This is an entirely new experience for most of them, <hr size=1>Do You Yahoo!? <a href="http://rd.yahoo.com/welcome/*http://fifaworldcup.yahoo.com/fc/en/spl">Sign-up for Video Highlights</a> of 2002 FIFA World Cup