<HTML>In a message dated 04/25/2001 12:16:41 PM Eastern Daylight Time, dianepianotuner@hotmail.com writes: <BLOCKQUOTE TYPE=CITE style="BORDER-LEFT: #0000ff 2px solid; MARGIN-LEFT: 5px; MARGIN-RIGHT: 0px; PADDING-LEFT: 5px">I am currently working on making modules in  a word processor in my laptop to be able to assemble as the need arises.  Thus the process of writing the letter should be substantially shortened.  Estimates for repairs and rebuilding are already in my bookkeeping system in modular form. </BLOCKQUOTE> Terry & List: I definitely think that "writing it down" is the best way to go.  Even if you told someone everything at the time of the appraisal sometimes they hear only what they want to and not what you told them and with a verbal only appraisal there's nothing to prove what you actually said. An idea for those out there that prefer not to type.  Use a 2-part form so that you can write your information down about the individual parts of the piano while appraising it, sort of like a checklist, and then both you and the customer will have a record of what was said.  A custom-made form is probably what would be needed.  Usually the cost of a custom-made form is not too much more than the standard forms offered by most business product companies.  You could build it into the cost of your appraisal.  In the long run I think it would be worth it. NEBS is a company that we use for our 2-part (carbonless) forms.  We have also used them for custom 2-part forms and they have been great.  Phone: 800-225-6380  Web. www.nebs.com. Hope this helps! ~Lanie Moody Piano & Organ Marlborough, MA</HTML>