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<DIV><FONT size=3> Dave</FONT></DIV>
<DIV><FONT size=3> Good post & philosophy. The important thing i=
s that
the whole piano is being improved. Ist time it's hammer blow & Loss , ne=
xt
time let -off, next time the dip & as the trust builds the request=
is
do whatever it needs to make it right. You'll know you've arrived when the
request is for voicing & not tuning. You got em trained at this
point.</FONT></DIV>
<DIV><FONT size=3> At Yamaha Little red school house La Roy wo=
uld
tell us that if the Japanese technicians were not being invited for lun=
ch
then they were not doing there job. In Japan if you are there at lunch =
time
& uninvited it means they didn't like you enough & it was your fault=
& repeat busniness unlikely.</FONT></DIV>
<DIV><FONT size=3> SO much of our businesses is personal re po=
re
with the client , which includes just being personable, prompt & likeabl=
e. I
read once that people know when they meet a business person for the fi=
rst
time that in less than 10 seconds there mind is made up as to wether they ha=
ve
chosen to do business with you or not. What that something is for me i=
s
confidence, calmness knowledable & hence trust. I want to feel good abou=
t
the people I do business with & so do our clients. </FONT></DIV>
<DIV><FONT size=3> Most piano owning people want Quality peopl=
e
& service & if they are convinced you're the real deal they will ope=
n
their hearts & , homes & don't mind paying for it.</FONT></DIV>
<DIV><FONT size=3> Waytago Dave</FONT></DIV>
<DIV><FONT size=3> Dale</FONT></DIV>
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<DIV>Dale, Dave, Barbara and others who have been in business for years ha=
ve
built long-term trust with their clients. <STRONG>Those of us who ar=
e
newer to the business need patience to develop these types of
relationships.</STRONG></DIV>
<DIV> </DIV>
<DIV>Dave Stahl</DIV></FONT></BLOCKQUOTE></DIV>
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