<!DOCTYPE HTML PUBLIC "-//W3C//DTD HTML 4.0 Transitional//EN"> <HTML><HEAD> <META http-equiv=Content-Type content="text/html; charset=US-ASCII"> <META content="MSHTML 6.00.2800.1106" name=GENERATOR></HEAD> <BODY id=role_body style="FONT-SIZE: 12pt; COLOR: #000000; FONT-FAMILY: = Verdana" bottomMargin=7 leftMargin=7 topMargin=7 rightMargin=7><FONT id=rol= e_document face=Verdana color=#000000 size=3> <DIV> <DIV>Ilex,</DIV> <DIV> </DIV> <DIV>I give the handouts to customers from time to time, but I've found that= many just end up in the bottoms of benches.  And on that particular day= , I had five jobs, so my education time was limited.  There are many reason= s to not overbook onesself.</DIV> <DIV> </DIV> <DIV>BTW, the sets you can buy from the PTG look far more official, and are = made of much more durable paper than printer paper.  And they're legal...:-(</DIV> <DIV> </DIV> <DIV>Good luck on your marriage!  Hope it's your first and last!</DIV> <DIV> </DIV> <DIV>Thanks for the advice,</DIV> <DIV> </DIV> <DIV>Dave</DIV> <DIV> </DIV> <DIV>In a message dated 4/1/05 11:52:35 PM Pacific Standard Time, i1ex@earthlink.net writes:</DIV> <BLOCKQUOTE style="PADDING-LEFT: 5px; MARGIN-LEFT: 5px; BORDER-LEFT: blue 2px solid"><= FONT style="BACKGROUND-COLOR: transparent" face=Verdana color=#000000 siz= e=3> <DIV><SPAN class=930083007-02042005>I have actually found the PTG's webs= ite to be EXTREMELY useful in circumstances like these. Printing off a copy of th= e PTG explanation of a Pitch Raise (along with the faq of "why does my piano go out of tune" yadda yadda), not only gives the customer concise information on piano care and behaviour, but also gives them a legitimate reference point outside of the word of one new tuner. They obviously don't know that your work and intentions are honest, so for all they know,= you could just not be a very good tuner, and/or you could be trying to take th= em for a ride, billing them for a bunch of bogus work. To their credit, they'= re right to be skeptical - there ARE unfortunately a lot of tooners (and= other service people) who make their livings off of dishonest upsales/scam= s. *WE* know you're not one of those, but your new and uneducated custom= er doesn't. Think about it - it's kind of like when you go in for a simp= le oil change and JoeBob at the quicklube tells you that you need about $200 worth of additional work done on your car (even if it's a tuneup, transmission flush, new air filter...). But last time, you had you= r oil changed by Tommy up the street, and he didn't mention any of that. Tom= my's been changing your oil for years and has never had to do anything more to = it - tuneup? What's that? </SPAN></DIV> <DIV><SPAN class=930083007-02042005>If I hand my customer a printout fro= m the PTG website, it not only credits the PTG for all of the information given, it also gives the url for the PTG's website - aha! Anot= her valuable resource for piano owners who just don't know any better. It also= earns me brownie points for going out of my way to show that *I* care abou= t their piano, and that I want to bother explaining these things to them. Lastly, it leaves them with written information in a clear format (not handwritten. And do you really want to take the time to write th= e whole pitch raise and false beats shpiel out?) - 90 percent of what y= ou verbally tell a customer goes in one ear, gets jumbled up and confused, an= d leaks out the other ear. Not because customers are stupid, but because mos= t people simply don't have the time or attention span - they have kids, whic= h means they have scouts, soccer practices, piano lessons, sunday school, pt= a meetings, karate, ballet, etc. That simple piece of paper is something the= y can refer to. Maybe they'll read it and respond positively, maybe not. But= you're at least covering your butt, doing all you can do, and giving a cha= nce for it. </SPAN></DIV> <DIV><SPAN class=930083007-02042005>WHEW that was long-winded! </SPAN></= DIV> <DIV><SPAN class=930083007-02042005></SPAN> </DIV> <DIV><SPAN class=930083007-02042005>ps - congrats on your nuptials - it'= s my turn this fall! *gulp*!</SPAN></DIV> <DIV><SPAN class=930083007-02042005></SPAN> </DIV></FONT></BLOCKQUOTE></DIV> <DIV></DIV> <DIV> </DIV></FONT></BODY></HTML>