<html xmlns:v="urn:schemas-microsoft-com:vml" = xmlns:o="urn:schemas-microsoft-com:office:office" = xmlns:w="urn:schemas-microsoft-com:office:word" = xmlns:st1="urn:schemas-microsoft-com:office:smarttags" = xmlns="http://www.w3.org/TR/REC-html40"> <head> <meta http-equiv=Content-Type content="text/html; = charset=us-ascii"> <meta name=Generator content="Microsoft Word 11 (filtered medium)"> <o:SmartTagType namespaceuri="urn:schemas-microsoft-com:office:smarttags" = name="country-region"/> <o:SmartTagType = namespaceuri="urn:schemas-microsoft-com:office:smarttags" name="City"/> <o:SmartTagType = namespaceuri="urn:schemas-microsoft-com:office:smarttags" name="place"/>  <style>  </style> </head> <body lang=EN-US link=blue vlink=purple> <div class=Section1> Actually it is just River. =  Never heard of it either.  I tried to find information about them and = this is all I could come up with: <a = href="http://www.riverpiano.com/">http://www.riverpiano.com/</a>.  “More info will be available soon.”  Same snazzy = logo on the fallboard.  The piano was made in <st1:country-region = w:st="on"><st1:place w:st="on">China</st1:place></st1:country-region>.  I guess = they’re a new company.<o:p></o:p> <o:p> </o:p> I want to thank everyone who made suggestions.  I went back to the client’s house and tried = tightening screws per the suggestions of some of you.  Took the action out, = nothing was loose, felt around for anything on the soundboard, looked underneath = again.  I think Dean May’s suggestion to reglue parts to the = soundboard is probably what needs to be done.  But since they just bought the = piano I didn’t think they should have to arrange to have that = done.<o:p></o:p> <o:p> </o:p> Incidentally, the client told me = they had originally ordered an <st1:City w:st="on"><st1:place = w:st="on">Everett</st1:place></st1:City> and received this piano by mistake.  I suggested they contact their = dealer, who had already offered to exchange the piano they got for the one they = ordered.  They don’t want to exchange the piano, but the dealer is sending = someone out to look at it and/or repair it.<o:p></o:p> <o:p> </o:p> It looks like I won’t be = doing the repair, but I think it was good to have gone back and tried to fix the = buzz anyway.  They assured me that they would let me know what repairs were = done.  They also said they would be calling me in three months to tune it again, and = that’s always good news.<o:p></o:p> <o:p> </o:p> Thanks again to everyone for your = help.  I’ll let you know what the repair was when I hear about = it.<o:p></o:p> <o:p> </o:p> Take = care,<o:p></o:p> Brandon = Robertson<o:p></o:p> <div> <div class=MsoNormal align=center style='text-align:center'> <hr size=2 width="100%" align=center tabindex=-1> </div> From: pianotech-bounces@ptg.org [mailto:pianotech-bounces@ptg.org] On Behalf Of Avery Todd Sent: Friday, September = 02, 2005 5:53 PM To: Pianotech Subject: Re: soundboard = buzz<o:p></o:p> </div> <o:p> </o:p> <st1:City w:st="on">Brandon</st1:City>, Since no one else has mentioned this (unbelievably), I = "assume" you mean <st1:place w:st="on">Pearl River</st1:place>!? As far as I know, there isn't a piano brand named River! If I'm correct, I would suggest that you contact Mark Wisner. He's great = to work with and will do everything he can to help you solve the problem. The e-mail = is: Mark Wisner <mwissner@earthlink.net> Let us know what happens. Avery Todd At 02:03 PM 9/2/05, you wrote: <o:p></o:p> The brand is River.  Its under warranty, = and Im wondering whether he should just send it back and get another = one.   I felt bad having to tell the client that his brand new piano is = buzzing, and I wish there was something I could do to fix it.  Would some sort of = really thin shims work?  How about just trying to get some glue above the = ribs in that area?  Any advice you can give me would be appreciated.   Take care, Brandon Robertson<o:p></o:p> </div> </body> </html>