<!DOCTYPE HTML PUBLIC "-//W3C//DTD HTML 4.0 Transitional//EN"> <HTML><HEAD> <META http-equiv=Content-Type content="text/html; = charset=iso-8859-1"> <META content="MSHTML 6.00.2800.1264" name=GENERATOR> <STYLE></STYLE> </HEAD> <BODY> <DIV><FONT face=Arial>Interesting! By frame breaking, do you mean the = backposts or the plate (did it have an iron plate?)?</FONT></DIV> <DIV><FONT face=Arial></FONT> </DIV> <DIV><FONT face=Arial>Oh, and please, don't drink and drive - = y'all drive on the wrong side of the road when you are in the best of condition! = Sounds like quite the pleasant appointment otherwise though.</FONT></DIV> <DIV><FONT face=Arial></FONT> </DIV> <DIV><FONT face=Arial>Terry Farrell</FONT></DIV> <DIV><FONT face=Arial size=2></FONT> </DIV> <DIV><FONT face=Arial size=2>----- Original Message ----- </FONT> <DIV><FONT face=Arial size=2>From: "Michael Gamble" <</FONT><A href="mailto:michael@gambles.fsnet.co.uk"><FONT face=Arial size=2>michael@gambles.fsnet.co.uk</FONT></A><FONT face=Arial size=2>></FONT></DIV> <DIV><FONT face=Arial size=2>To: <</FONT><A href="mailto:pianotech@ptg.org"><FONT face=Arial size=2>pianotech@ptg.org</FONT></A><FONT face=Arial = size=2>></FONT></DIV> <DIV><FONT face=Arial size=2>Sent: Wednesday, October 22, 2003 6:59 AM</FONT></DIV> <DIV><FONT face=Arial size=2>Subject: Fw: Aaargh!!...aka customer relations</FONT></DIV></DIV> <DIV><FONT face=Arial><BR><FONT size=2></FONT></FONT></DIV><FONT = face=Arial size=2>> Hello List<BR>> Did I tell you of the worst possible = scenario in customer relations and<BR>> pitch raising? Many years ago, in the = final pass just as I was in the middle<BR>> of a fine<BR>> tuning following a = pitch raise of 100cents on this old upright.... The frame<BR>> broke! What = an ear-splitting hor.r.r.rible din. The piano was, of course, a<BR>> = write off. But the owner, bless his cotton socks, appreciated the chances = of<BR>> such a disaster and took out a couple of cans of lager. Which we drank. = He<BR>> then took out more cans of lager. Which we drank. And as the mountains = of<BR>> empty cans grew and the atmosphere grew to understanding camaraderie I took<BR>> my leave and drove home. Very carefully. This was the = beginning of my  in<BR>> depth interest in pitch change, frame stresses and = spreading the load....<BR>> Hence my "Quadrant System".<BR>> Regards to all = - and I hope this never happens to you!<BR>> Michael G (UK)<BR>> ----- = Original Message ----- <BR>> From: <</FONT><A href="mailto:richard.ucci@att.net"><FONT face=Arial size=2>richard.ucci@att.net</FONT></A><FONT face=Arial = size=2>><BR>> To: "Pianotech" <</FONT><A href="mailto:pianotech@ptg.org"><FONT = face=Arial size=2>pianotech@ptg.org</FONT></A><FONT face=Arial = size=2>><BR>> Sent: Wednesday, October 22, 2003 12:52 AM<BR>> Subject: Re: Aaargh!!...aka = customer relations<BR>> <BR>> <BR>> > Dave, I used to do = much the same, but now I always start off handing them<BR>> the<BR>> > = journal handout on pitch raising and telling them that we are doing a = lot<BR>> > of "catch up" work from years of neglect.<BR>> ><BR>> > I = also prepare them for the broken strings that may occur as a result = of<BR>> that<BR>> > neglect. I make it very clear that the strings are = replacable at an<BR>> > additional fee.<BR>> ><BR>> > Lastly, I = tell them that because of the 50-100 cent pitch correction,the<BR>> > piano = will not be as stable as it would be after subsequent tunings at<BR>> > = regular intervals.<BR>> ><BR>> > I say all this with a smile and the = confidence of one who has done the job<BR>> > many times.<BR>> ><BR>> > I also hate it when some pompous ass gets in my face, = but don't loose<BR>> sleep<BR>> > over it.<BR>> ><BR>> = > Rick Ucci/ Ucci Piano<BR>> ><BR>> > _______________________________________________<BR>> > pianotech = list info: </FONT><A = href="https://www.moypiano.com/resources/#archives"><FONT face=Arial size=2>https://www.moypiano.com/resources/#archives</FONT></A><BR><FON= T face=Arial size=2>> ><BR>> ><BR>> <BR>> <BR>> _______________________________________________<BR>> pianotech list = info: </FONT><A href="https://www.moypiano.com/resources/#archives"><FONT = face=Arial size=2>https://www.moypiano.com/resources/#archives</FONT></A><BR><FON= T face=Arial size=2>> </FONT></BODY></HTML>