<HTML>In a message dated 2/17/02 4:43:15 PM !!!First Boot!!!, Tvak@AOL.COM writes: <BLOCKQUOTE TYPE=CITE style="BORDER-LEFT: #0000ff 2px solid; MARGIN-LEFT: 5px; MARGIN-RIGHT: 0px; PADDING-LEFT: 5px">But when it does happen, it seems to me that APSCO should call the customer and let them know that the item they have just ordered will not be coming to them when they expect it.  </BLOCKQUOTE> I can't ever recalling a piano supply company calling to me to tell me a part or tool is out of stock. For any supply company to call its customers whenever an item is out of stock would be way too much work. I could see it done if you're ordering big items, like a piano, or TV. But for a small tool like a spoon bender, no. As you said, it's not that big a deal. Wim</HTML>