<html> Tom (and list) I don't mind supplying some strings - but if the piano is out of warranty that explains why I told you before that the piano shouldn't have a problem.  It occurred only for a relatively short time in production around 1996, so a piano that is past the warranty couldn't have the same problem.  While this individual piano you tuned may have some kind of problem, it's not the same thing - it would have been strung in Japan.  It only applies to US strung backs in a fairly short time period, and only those 6 tenor bichord strings. For Phillip, the problem was when Kawai America Manufacturing first started stringing the backs for this model in North Carolina.  Previously the backs came to the US pre-strung in Japan.  One day a technician in a store called me to say that he couldn't tune the tenor strings, so I had to get a piano uncrated and check it.  I then got the NC factory to fax me the scale sheet and compared it with the piano measurements, and found that someone at Kawai had transposed some numbers on the scale chart when writing it out for Mapes.  They simply got them mixed up, so the bottom ends of the windings were not even. I faxed the corrected figures to Mapes, and all was fixed. We uncrated all remaining pianos in our inventory and changed the strings, then had dealers change them in their stock.  For about a year we were sending out a lot of them, but we only get a call every few months or so now - most of the strings have already been changed. So see, even Kawai makes mistakes once in a while! ;-) Don Mannino RPT </html>