<HTML>In a message dated 5/29/03 2:41:31 PM Central Daylight= Time, RNossaman@cox.net writes: <BLOCKQUOTE TYPE=CITE style="BORDER-LEFT: #0000ff 2px solid; MARGIN-LEFT= : 5px; MARGIN-RIGHT: 0px; PADDING-LEFT: 5px">The customer really needs to be told at the time the appointment is made that the technician isn't on salary, that his income depends on work being done, and = that a no-show costs him income, and will be charged accordingly. Now if <BR= > anyone has an idea how that can be done inoffensively and gracefully in twenty five words or less over the phone, I'd love to hear it. Ron N </BLOCKQUOTE> When I had my store, we had this on the bottom of the sales and rental contr= acts, right under the customer's signature. Date of Free Tuning: _________Time________ The free tuning is for your benefit and protection. If we do not get a cancellation call prior to our arrival, you will forfeit the free tuning. = Call 962-5774 to reschedule the appointment. Very seldom did I have a no show. Since we also had some problems, occasionally, with people forgetting about = the delivery of their piano, we also had this at the bottom of the contract.= Date of Delivery: _________Time________ The delivery is subcontracted by another company. If you are not home when t= hey arrive, you will charged an additional $100 moving fee. Call Bill's Pian= o Moving at 621-6258 to reschedule the appointment.   Wim </HTML>