<!DOCTYPE HTML PUBLIC "-//W3C//DTD HTML 4.0 Transitional//EN"> <html> <head> <META HTTP-EQUIV="Content-Type" CONTENT="text/html; = charset=us-ascii"> <meta name=Generator content="Microsoft Word 10 (filtered)"> <style>  </style> </head> <body bgcolor=white lang=EN-US link=blue vlink=purple> <div class=Section1> <p class=MsoNormal><font size=2 color=navy face=Arial><span = style='font-size: 10.0pt;font-family:Arial;color:navy'>No, you are not being = unreasonable.  I would not make a second trip for free—I’m not sure = I’d make a second trip at all.  This is a piano that has not been tuned for = several years, it’s a crappy piano that will sound like crap no matter how = you tune it, they are not likely to tune it again for several more years, = they live twenty mile away.  No great loss.  Tell her to have her = know-it-all brother to give you a call and tell you what’s wrong, just for = fun.  Somebody who “used to tune a bit” isn’t generally in a = good position for criticism.  Good riddance to bad rubbish.  = Isn’t it funny how it’s always the people with the crappiest pianos who = never tune them that always complain?  Don’t you wonder how they = lived with it for so many years untuned?    </span></font></p> <p class=MsoNormal><font size=2 color=navy face=Arial><span = style='font-size: 10.0pt;font-family:Arial;color:navy'> </span></font></p> <div> <p><font size=2 color=navy face="Times New Roman"><span = style='font-size:10.0pt; color:navy'>David Love</span></font><font size=2 color=navy><span style='font-size:10.0pt;color:navy'><br> davidlovepianos@comcast.net </span></font></p> </div> <p class=MsoNormal style='margin-left:.5in'><font size=2 = face=Tahoma><span style='font-size:10.0pt;font-family:Tahoma'>-----Original = Message-----<br> <b><span style='font-weight:bold'>From:</span></b> = pianotech-bounces@ptg.org [mailto:pianotech-bounces@ptg.org] <b><span = style='font-weight:bold'>On Behalf Of </span></b>Dave Bunch<br> <b><span style='font-weight:bold'>Sent:</span></b> Monday, October 24, = 2005 2:17 PM<br> <b><span style='font-weight:bold'>To:</span></b> pianotech@ptg.org<br> <b><span style='font-weight:bold'>Subject:</span></b> No show = </span></font></p> <p class=MsoNormal style='margin-left:.5in'><font size=3 = face="Times New Roman"><span style='font-size:12.0pt'> </span></font></p> <div> <p class=MsoNormal style='margin-left:.5in'><font size=3 = face="Times New Roman"><span style='font-size:12.0pt'>Hello- </span></font></p> </div> <div> <p class=MsoNormal style='margin-left:.5in'><font size=3 = face="Times New Roman"><span style='font-size:12.0pt'> </span></font></p> </div> <div> <p class=MsoNormal style='margin-left:.5in'><font size=3 = face="Times New Roman"><span style='font-size:12.0pt'>Well, I've seen some venting about difficult = customers lately so I will submit a story here just to double check my policies. I = do want to be fair.</span></font></p> </div> <div> <p class=MsoNormal style='margin-left:.5in'><font size=3 = face="Times New Roman"><span style='font-size:12.0pt'> </span></font></p> </div> <div> <p class=MsoNormal style='margin-left:.5in'><font size=3 = face="Times New Roman"><span style='font-size:12.0pt'>I tuned a Kimball console last week that had = been neglected a few years. A bit flat, but not much. I finished up, = collected the fee and left. The next day she calls me saying that her brother came by = and didn't like the sound of it. He apparently used to tune a bit, and told = her that she should get me back out again. Fortunately over twenty years, = these calls are rare, so I said I would come back and there would be no = charge, even if it needed retuning.</span></font></p> </div> <div> <p class=MsoNormal style='margin-left:.5in'><font size=3 = face="Times New Roman"><span style='font-size:12.0pt'> </span></font></p> </div> <div> <p class=MsoNormal style='margin-left:.5in'><font size=3 = face="Times New Roman"><span style='font-size:12.0pt'>I schedule a time, drive forty miles round = trip, and she stands me up. I waited a half hour and left. I could have tuned = another piano during that time. When I get home later there is a message on the = phone apologizing for missing the appointment. I called her and she said a = couple of her day care kids were lost in a corn maze for an hour and a half, when = at this point a kid chimes up in the background "We weren't lost!" The = story sounded fishy but either way, I took a loss on it. I told her at that = point I was still willing to check out her piano and work on it if needed at no = charge, but that I can only make one free trip out there. If she wanted to make = another appointment, there would be a minimum service charge. She went ballistic = and said that was a lot of money when the job wasn't done right the first = time!</span></font></p> </div> <div> <p class=MsoNormal style='margin-left:.5in'><font size=3 = face="Times New Roman"><span style='font-size:12.0pt'> </span></font></p> </div> <div> <p class=MsoNormal style='margin-left:.5in'><font size=3 = face="Times New Roman"><span style='font-size:12.0pt'>Am I being unreasonable? Lets even assume = that whatever is wrong with the piano is my fault. How many times should I = block out a time and absorb the mileage to go there for free?</span></font></p> </div> <div> <p class=MsoNormal style='margin-left:.5in'><font size=3 = face="Times New Roman"><span style='font-size:12.0pt'> </span></font></p> </div> <div> <p class=MsoNormal style='margin-left:.5in'><font size=3 = face="Times New Roman"><span style='font-size:12.0pt'>OK, I'm done now.</span></font></p> </div> <div> <p class=MsoNormal style='margin-left:.5in'><font size=3 = face="Times New Roman"><span style='font-size:12.0pt'> </span></font></p> </div> <div> <p class=MsoNormal style='margin-left:.5in'><font size=3 = face="Times New Roman"><span style='font-size:12.0pt'>Dave Bunch</span></font></p> </div> </div> </body> </html>