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<DIV><FONT face=Arial size=2>Yep -- been there done that here in
Detroit.</FONT></DIV>
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<DIV style="FONT: 10pt arial">----- Original Message ----- </DIV>
<DIV
style="BACKGROUND: #e4e4e4; FONT: 10pt arial; font-color: =
black"><B>From:</B>
<A title=PNHISTIC1@AOL.COM
href="mailto:PNHISTIC1@AOL.COM">PNHISTIC1@AOL.COM</A> </DIV>
<DIV style="FONT: 10pt arial"><B>To:</B> <A =
title=pianotech@ptg.org
href="mailto:pianotech@ptg.org">pianotech@ptg.org</A> </DIV>
<DIV style="FONT: 10pt arial"><B>Sent:</B> Sunday, May 26, 2002 9:33 =
AM</DIV>
<DIV style="FONT: 10pt arial"><B>Subject:</B> Dealer Prep/Lack =
Thereof</DIV>
<DIV><BR></DIV>
<DIV><FONT face=arial,helvetica><FONT size=2>List, <BR><BR>I've =
been doing a
fair amount of work for dealers lately, and I've been very frustrated =
by the
lack of prep done on new pianos in the
stores. </FONT></FONT></DIV><FONT =
face=arial,helvetica><FONT
size=2></FONT></FONT></BLOCKQUOTE>
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<DIV><FONT face=arial,helvetica><FONT
size=2>>>snip<<</FONT></FONT></DIV>
<DIV><FONT face=arial,helvetica><FONT size=2><BR>I'm sure many of =
you have
faced or still contend with this issue. How do we, as techs, =
tell the
customer that the piano needs more frequent and more thorough service =
without
heaping the blame on dealers? </FONT></FONT><FONT =
face=arial,helvetica><FONT
size=2></FONT></FONT></DIV></BLOCKQUOTE>
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BORDER-LEFT: #000000 2px solid; MARGIN-RIGHT: 0px">
<DIV><FONT face=arial,helvetica><FONT size=2>+ Look at =
the piano as a
cross between a pet and a car. Like the pet, it is a member of =
the
family. Like any newcomer, it needs a lot of personal attention =
to help
it acclimate to the family. Like a car, it requires periodic
maintenance. Like any new car, the maintenace required is
frequent so the parts settle properly and serious problems later =
on are
less likely to develop.</FONT></FONT></DIV>
<DIV><FONT face=arial,helvetica><FONT =
size=2></FONT></FONT> </DIV>
<DIV><FONT face=arial,helvetica><FONT size=2>+ When it comes to =
matters of
regulation, explain to the customer that there are ways the action can =
be
customized to their liking, and the best way to determine what will =
work best
is for the customer to really get acquainted with the piano over a =
period of a
few weeks, something that really can't be done very well while the =
piano is
still in the store. (This assumes that the piano was in working =
order
upon delivery.) Yes I admit, this may sound like some B$, but it =
does
get the customer thinking about what they personally want from the
piano. The more personal it is, the more willing they are to pay =
for the
job.</DIV>
<DIV><BR><BR>Looking forward to a time I'm too busy with private =
tunings to
work for stores....:) <BR><BR>Dave Stahl</FONT> </DIV>
<DIV><FONT size=2></FONT> </DIV>
<DIV><FONT size=2>+ Or how about getting the stores to pay your =
private rates
for first-rate work? It can happen ...!</FONT></DIV>
<DIV><FONT size=2></FONT> </DIV>
<DIV><FONT size=2>Z! Reinhardt RPT<BR>Ann Arbor MI<BR><A =
=
href="mailto:diskladame@provide.net">diskladame@provide.net</A></FONT><=
/FONT></DIV></BLOCKQUOTE></BODY></HTML>