<!DOCTYPE HTML PUBLIC "-//W3C//DTD HTML 4.0 Transitional//EN"> <HTML xmlns="http://www.w3.org/TR/REC-html40" xmlns:v = "urn:schemas-microsoft-com:vml" xmlns:o = "urn:schemas-microsoft-com:office:office" xmlns:w = "urn:schemas-microsoft-com:office:word"><HEAD> <META http-equiv=Content-Type content="text/html; = charset=iso-8859-1"> <META content="MSHTML 6.00.2900.2523" name=GENERATOR> <STYLE>@font-face { font-family: Californian FB; } @page Section1 {size: 8.5in 11.0in; margin: 1.0in 1.25in 1.0in 1.25in; } P.MsoNormal { FONT-SIZE: 12pt; MARGIN: 0in 0in 0pt; FONT-FAMILY: "Times New Roman" } LI.MsoNormal { FONT-SIZE: 12pt; MARGIN: 0in 0in 0pt; FONT-FAMILY: "Times New Roman" } DIV.MsoNormal { FONT-SIZE: 12pt; MARGIN: 0in 0in 0pt; FONT-FAMILY: "Times New Roman" } A:link { COLOR: blue; TEXT-DECORATION: underline } SPAN.MsoHyperlink { COLOR: blue; TEXT-DECORATION: underline } A:visited { COLOR: purple; TEXT-DECORATION: underline } SPAN.MsoHyperlinkFollowed { COLOR: purple; TEXT-DECORATION: underline } SPAN.emailstyle17 { FONT-WEIGHT: normal; COLOR: blue; FONT-STYLE: normal; FONT-FAMILY: = "Californian FB"; TEXT-DECORATION: none } SPAN.EmailStyle18 { COLOR: navy; FONT-FAMILY: Arial; mso-style-type: personal-reply } DIV.Section1 { page: Section1 } </STYLE> </HEAD> <BODY lang=EN-US vLink=purple link=blue bgColor=#ffffff> <DIV><SPAN class=750400613-21012005><FONT face=Arial color=#0000ff = size=2>That's not really fair. Ten years ago I would have to say that Young Chang was = one of the most responsive mfrs out there in response to warranty claims. Their financial woes are not for the cause you = imply.</FONT></SPAN></DIV> <DIV><SPAN class=750400613-21012005><FONT face=Arial color=#0000ff = size=2></FONT></SPAN> </DIV> <DIV><SPAN class=750400613-21012005><FONT face=Arial color=#0000ff = size=2>Dean</FONT></SPAN></DIV> <BLOCKQUOTE dir=ltr style="MARGIN-RIGHT: 0px"> <DIV class=OutlookMessageHeader dir=ltr align=left><FONT = face=Tahoma size=2>-----Original Message-----<BR><B>From:</B> = pianotech-bounces@ptg.org [mailto:pianotech-bounces@ptg.org]<B>On Behalf Of </B>James Grebe<BR><B>Sent:</B> Friday, January 21, 2005 7:43 AM<BR><B>To:</B> Pianotech<BR><B>Subject:</B> Re: Young Chang response- or rather lack = of <BR><BR></FONT></DIV> <DIV><FONT face=Arial size=2>I wonder if the myriad of Chinese = pianos will have a parts response similar to Y-C.  I wonder why they are = going under.</FONT></DIV> <DIV>James Grebe<BR>Piano-Forte Tuning & Repair<BR>Creator of = Handsome Hardwood Caster Cups, piano benches, writing instruments<BR>(314) 608-4137<BR><A = href="http://www.JamesGrebe.com">WWW.JamesGrebe.com</A><BR>1526 Raspberry Lane<BR>Arnold, MO 63010<BR>BECOME WHAT YOU BELIEVE!<BR><A href="mailto:pianoman@accessus.net">pianoman@accessus.net</A></DIV> <BLOCKQUOTE dir=ltr style="PADDING-RIGHT: 0px; PADDING-LEFT: 5px; MARGIN-LEFT: 5px; = BORDER-LEFT: #000000 2px solid; MARGIN-RIGHT: 0px"> <DIV style="FONT: 10pt arial">----- Original Message ----- </DIV> <DIV style="BACKGROUND: #e4e4e4; FONT: 10pt arial; font-color: = black"><B>From:</B> <A title=chchristus@earthlink.net href="mailto:chchristus@earthlink.net">CChristus</A> </DIV> <DIV style="FONT: 10pt arial"><B>To:</B> <A = title=pianotech@ptg.org href="mailto:pianotech@ptg.org">'Pianotech'</A> </DIV> <DIV style="FONT: 10pt arial"><B>Sent:</B> Thursday, January 20, = 2005 10:17 PM</DIV> <DIV style="FONT: 10pt arial"><B>Subject:</B> RE: Young Chang = response- or rather lack of </DIV> <DIV><BR></DIV> <DIV class=Section1> <P class=MsoNormal><FONT face=Arial color=navy size=2><SPAN style="FONT-SIZE: 10pt; COLOR: navy; FONT-FAMILY: Arial">It took = YC about four months to get the replacement brackets to me last year after I = called in the claim (Alright, they were in the process of moving back to = CA, so I’ll give them that.)  Now it has been another four months = since job completion and still no check.  Numerous phone calls to Mr. = Hebert unproductive, and his promise to return calls after = “researching” the claim also unfulfilled.  Tomorrow we will call again (we try to call = every Friday or so), and we’ll end up faxing him another copy of the = claim, and see what happens.<o:p></o:p></SPAN></FONT></P> <P class=MsoNormal><FONT face=Arial color=navy size=2><SPAN style="FONT-SIZE: 10pt; COLOR: navy; FONT-FAMILY: = Arial"><o:p> </o:p></SPAN></FONT></P> <P class=MsoNormal><FONT face=Arial color=navy size=2><SPAN style="FONT-SIZE: 10pt; COLOR: navy; FONT-FAMILY: Arial">It’ll = be my luck, that after griping openly like this the check will arrive very soon, = probably Saturday.  Call me paranoid, but I will proceed with = great caution the next time I see EAB’s (expanding action brackets) on a = YC, or not (proceed at all).<o:p></o:p></SPAN></FONT></P> <P class=MsoNormal><FONT face=Arial color=navy size=2><SPAN style="FONT-SIZE: 10pt; COLOR: navy; FONT-FAMILY: = Arial"><o:p> </o:p></SPAN></FONT></P> <P class=MsoNormal><FONT face=Arial color=navy size=2><SPAN style="FONT-SIZE: 10pt; COLOR: navy; FONT-FAMILY: Arial">Best regards,<o:p></o:p></SPAN></FONT></P> <P class=MsoNormal><FONT face=Arial color=navy size=2><SPAN style="FONT-SIZE: 10pt; COLOR: navy; FONT-FAMILY: = Arial"><o:p> </o:p></SPAN></FONT></P> <P class=MsoNormal><FONT face=Arial color=navy size=2><SPAN style="FONT-SIZE: 10pt; COLOR: navy; FONT-FAMILY: Arial">Chuck = Christus (FL)<o:p></o:p></SPAN></FONT></P> <P class=MsoNormal><FONT face=Arial color=navy size=2><SPAN style="FONT-SIZE: 10pt; COLOR: navy; FONT-FAMILY: = Arial"><o:p> </o:p></SPAN></FONT></P> <P class=MsoNormal><FONT face=Arial color=navy size=2><SPAN style="FONT-SIZE: 10pt; COLOR: navy; FONT-FAMILY: = Arial"> <o:p></o:p></SPAN></FONT></P> <P class=MsoNormal><FONT face=Arial color=navy size=2><SPAN style="FONT-SIZE: 10pt; COLOR: navy; FONT-FAMILY: = Arial"><o:p> </o:p></SPAN></FONT></P> <DIV> <DIV class=MsoNormal style="TEXT-ALIGN: center" = align=center><FONT face="Times New Roman" size=3><SPAN style="FONT-SIZE: 12pt"> <HR tabIndex=-1 align=center width="100%" SIZE=2> </SPAN></FONT></DIV></DIV> <DIV> <P class=MsoNormal><FONT face="Times New Roman" size=3><SPAN style="FONT-SIZE: 12pt"> <o:p></o:p></SPAN></FONT></P></DIV> <DIV> <P class=MsoNormal><FONT face="Times New Roman" size=3><SPAN style="FONT-SIZE: 12pt">Okay, Tom, here's what I found out about = Young Chang.  The warranty/technical fellow the local dealer = has been talking to is Blaine Hebert (pronounced Ay-Bear). The number is = 800-592-9393 ext. 237. Jim Davis in parts has the same number but is = at ext. 110.<o:p></o:p></SPAN></FONT></P></DIV> <DIV> <P class=MsoNormal><FONT face="Times New Roman" size=3><SPAN style="FONT-SIZE: 12pt"> <o:p></o:p></SPAN></FONT></P></DIV> <DIV> <P class=MsoNormal><FONT face="Times New Roman" size=3><SPAN style="FONT-SIZE: 12pt">Hope this = helps,<o:p></o:p></SPAN></FONT></P></DIV> <DIV> <P class=MsoNormal><FONT face="Times New Roman" size=3><SPAN style="FONT-SIZE: 12pt"> <o:p></o:p></SPAN></FONT></P></DIV> <DIV> <P class=MsoNormal><FONT face="Times New Roman" size=3><SPAN style="FONT-SIZE: 12pt">Dave Davis, RPT (Whoo Hoo!!!, I passed!!!)<o:p></o:p></SPAN></FONT></P></DIV> <BLOCKQUOTE style="BORDER-RIGHT: medium none; PADDING-RIGHT: 0in; BORDER-TOP: = medium none; MARGIN-TOP: 5pt; PADDING-LEFT: 4pt; MARGIN-BOTTOM: 5pt; = PADDING-BOTTOM: 0in; MARGIN-LEFT: 3.75pt; BORDER-LEFT: #1010ff 1.5pt = solid; PADDING-TOP: 0in; BORDER-BOTTOM: medium none"> <P class=MsoNormal><FONT face="Times New Roman" size=3><SPAN = style="FONT-SIZE: 12pt"><BR><BR><o:p></o:p></SPAN></FONT></P> <BLOCKQUOTE style="BORDER-RIGHT: medium none; PADDING-RIGHT: 0in; = BORDER-TOP: medium none; MARGIN-TOP: 5pt; PADDING-LEFT: 4pt; = MARGIN-BOTTOM: 5pt; PADDING-BOTTOM: 0in; MARGIN-LEFT: 3.75pt; = BORDER-LEFT: #1010ff 1.5pt solid; PADDING-TOP: 0in; BORDER-BOTTOM: = medium none"> <P class=MsoNormal style="MARGIN-LEFT: 0.5in"><FONT face="Times New Roman" size=3><SPAN style="FONT-SIZE: = 12pt"><o:p> </o:p></SPAN></FONT></P></BLOCKQUOTE></BLOCKQUOTE></DIV>= </BLOCKQUOTE></BLOCKQUOTE></BODY></HTML>