<!DOCTYPE HTML PUBLIC "-//W3C//DTD HTML 4.0 Transitional//EN"> <HTML><HEAD> <META http-equiv=Content-Type content="text/html; = charset=iso-8859-1"> <META content="MSHTML 6.00.2800.1126" name=GENERATOR> <STYLE></STYLE> </HEAD> <BODY bgColor=#ffffff> <DIV><FONT face=Arial size=2>I regards to the recent self = destructing piano post, It brought to mind a question about a tuners liability = overall.  When I get the experience and confidence one of these days to make my first = tuning /service call, how do you deal with things that are beyond your control = with the customer?  So many bad conditions can exist in a customers piano, = such as extremes as the cracked harp, broken bridges, loose tuning pins that = won't hold, rusty strings that break, and so on.  Not to mention the piano in = such ill repair that it cannot be tuned properly without further repair, that the = customer may not won't to pay for at the moment.</FONT></DIV> <DIV><FONT face=Arial size=2>  My question is if anyone has an = invoice that they have the customer initial, that you clearly explain your terms, so = there is no misunderstanding.  Such as, you won't be held responsible for = "such and such" base on the condition of your piano, or that a large = pitch raise is done at the customers own risk, due to the age of the piano, or = so on.</FONT></DIV> <DIV><FONT face=Arial size=2>  Thanks very much</FONT></DIV> <DIV><FONT face=Arial size=2></FONT> </DIV> <DIV><FONT face=Arial size=2>Tom</FONT></DIV> <DIV><FONT face=Arial size=2></FONT> </DIV> <DIV><FONT face=Arial size=2>Patiently waiting for membership info = from the PTG</FONT></DIV> <DIV><FONT face=Arial size=2></FONT> </DIV> <DIV><FONT face=Arial size=2></FONT> </DIV> <DIV><FONT face=Arial size=2></FONT> </DIV></BODY></HTML>