<HTML>In a message dated 2/10/03 1:36:06 AM !!!First Boot!!!= , tune4u@earthlink.net writes: <BLOCKQUOTE TYPE=CITE style="BORDER-LEFT: #0000ff 2px solid; MARGIN-LEFT= : 5px; MARGIN-RIGHT: 0px; PADDING-LEFT: 5px">I'm going Tues. to tune a new R= osler upright just purchased from the local piano store--the guy who tunes f= lat scale with a guitar tuner or a strobe. I KNOW he has done no new-piano p= rep.   If this were your, call. How would you handle this first call? And what's th= e word on Rosler pianos, I've never seen one.   'Preciate any advice. My experience to-date has been almost exclusively with= pianos that have been "in the field" for years.   Alan Barnard Salem, MO </BLOCKQUOTE> Alan Before you get started, ask the customer when she purchased it, how long she= has had it in the house, and if she was offered any kind of "free" service,= like a tuning, after delivery. If there was, ask if that has been performed= . Also ask if she got any kind f warrantee from the dealer and/or the compan= y.  Next I would carefully evaluate the piano before doing any work. How bad is = it out of tune? Is the action regulated and are the screws tight? In other w= ords, try to find out what, if anything, has been done to the piano. If everything checks out, then just tune it and get paid. If you see any pro= blems you think should have been covered under "normal prep" and/or warrante= e work, tell the customer to cal the store to get it taken care of. Don't do= the work, and then either charge the customer, with the intent that she get= s reimbursed by the store, or expect to get paid by the store. The customer = might not get reimbursed, and she'll be mad at you for charging her extra. O= r the store won't pay you, because they didn't authorize you to do the work.= You might loose out on a service call, but I think it might be better in the= long run not to get involved in any way with a piano that wasn't properly p= repped. Pretty soon the store will get the picture, and maybe customers will= get the picture, too, that the store isn't selling good pianos. Wim </HTML>