<!DOCTYPE HTML PUBLIC "-//W3C//DTD HTML 4.0 Transitional//EN"> <HTML><HEAD> <META http-equiv=Content-Type content="text/html; = charset=iso-8859-1"> <META content="MSHTML 6.00.2800.1264" name=GENERATOR> <STYLE></STYLE> </HEAD> <BODY bgColor=#ffffff> <DIV><FONT face=arial,helvetica><FONT size=2>One thing I might = suggest is using the information pamplets that the PTG prints to educate new = customers.  The ones that particularly come to mind is the "How to Take Care Of My = Piano" one, and the "Pitch Raising" one, (I don't remember specifically what = the titles of these are but you get the idea).  Chances are after he reads = these professionally printed documents he's going to feel pretty stupid.</FONT></FONT></DIV> <DIV><FONT size=2></FONT> </DIV> <DIV><FONT size=2>Rob Goodale, RPT</FONT></DIV> <DIV><FONT size=2>Las Vegas, NV</FONT></DIV> <DIV><FONT face=arial,helvetica><FONT = size=2></FONT></FONT> </DIV> <DIV><FONT face=arial,helvetica><FONT size=2> </DIV> <DIV><BR>> Any advice on possible responses to this sort of thing? <BR><BR>  Dave Stahl = <BR><BR></DIV></FONT></FONT></BODY></HTML>