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<DIV><FONT face=Arial size=2>After working on salary for the big =
stores for 10
years and then 32 years independent, I have found that mailing is =
a
waste. You still have to talk to them on the phone. I keep =
all my
past clients on my list. Even after 10 years with no tunings from =
them you
can still re-book them for a tuning. Calling clients is better =
than
sitting on your hands waiting, and it does pay in the long run. =
Always
keep your voice on the phone upbeat and optimistic.</FONT></DIV>
<DIV>James Grebe<BR>Piano-Forte Tuning & Repair<BR>Creator of =
Handsome
Hardwood Caster Cups<BR><A
href="http://www.JamesGrebe.com">WWW.JamesGrebe.com</A><BR>1526 =
Raspberry
Lane<BR>Arnold, MO 63010<BR>BECOME WHAT YOU BELIEVE!<BR><A
href="mailto:pianoman@accessus.net">pianoman@accessus.net</A></DIV>
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<DIV style="FONT: 10pt arial">----- Original Message ----- </DIV>
<DIV
style="BACKGROUND: #e4e4e4; FONT: 10pt arial; font-color: =
black"><B>From:</B>
<A title=Alpha88x@aol.com =
href="mailto:Alpha88x@aol.com">Alpha88x@aol.com</A>
</DIV>
<DIV style="FONT: 10pt arial"><B>To:</B> <A =
title=pianotech@ptg.org
href="mailto:pianotech@ptg.org">pianotech@ptg.org</A> </DIV>
<DIV style="FONT: 10pt arial"><B>Sent:</B> Tuesday, September 21, =
2004 9:53
PM</DIV>
<DIV style="FONT: 10pt arial"><B>Subject:</B> Customer call
backs/reminders</DIV>
<DIV><BR></DIV><FONT face=arial,helvetica><FONT lang=0 =
face=Arial size=2
FAMILY="SANSSERIF"
=
PTSIZE="10">Gretings,<BR><BR> =
I have been thinking about calling back customers and reminding them =
to get
their pianos tuned. I occasionally send out reminder cards at the =
request of
the customer, however, I find something repulsive about calling to =
find/keep
=
work<BR>.<BR> =
I was just wondering how some of the folks on this list handle keeping =
and
developing steady customers. Are steady regular customers something =
that will
transpire over time, because the customer will like the tuning I put =
on their
piano, or is it something that I must put effort into ie. phonecalls, =
postcard
reminders?<BR><BR>Thanks in advance,<BR>Julia Gottchall,<BR>Reading, =
PA</FONT>
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