<DIV>Hi,  I always invite all my customers to come to the store and get a firsthand education as to what is going to happen to their piano.  They get their eyes opened and a better knowlege of how a piano works and what they need. Many customers follow their pianos through the process.  If a customer is more interested in a deadline than the project being done correctly - I would refuse the job - my reputation is worth more than that. But it has never happened.  Once the realization sets is as to what needs to be done and the scope of the job - people are very understanding. For the record - I have pianos/reed organs/ players/ reproducers and nickelodeons I have restored in 21 states and three countries.</DIV> <DIV> </DIV> <DIV>Steve Grattan</DIV> <DIV>Lost Chord Clinic<BR><BR><B><I>William Benjamin <pianoboutique@comcast.net></I></B> wrote:</DIV> <BLOCKQUOTE class=replbq style="PADDING-LEFT: 5px; MARGIN-LEFT: 5px; BORDER-LEFT: #1010ff 2px solid"> <META content="Microsoft Word 11 (filtered medium)" name=Generator> <STYLE> v\:* {behavior:url(#default#VML);} o\:* {behavior:url(#default#VML);} w\:* {behavior:url(#default#VML);} .shape {behavior:url(#default#VML);} </STYLE> <STYLE>  </STYLE> <DIV class=Section1> <div class=MsoNormal><FONT face=Arial color=navy size=2><SPAN style="FONT-SIZE: 10pt; COLOR: navy; FONT-FAMILY: Arial">What about the customer who highers you and exclaims how the last person whom called them selves a professional, didn’t meet a time schedule that they freely gave.   <?xml:namespace prefix = o ns = "urn:schemas-microsoft-com:office:office" /><o:p></o:p></SPAN></FONT></div> <div class=MsoNormal><FONT face=Arial color=navy size=2><SPAN style="FONT-SIZE: 10pt; COLOR: navy; FONT-FAMILY: Arial">We expect others to meet there deadline.   <o:p></o:p></SPAN></FONT></div> <div class=MsoNormal><FONT face=Arial color=navy size=2><SPAN style="FONT-SIZE: 10pt; COLOR: navy; FONT-FAMILY: Arial"><o:p> </o:p></SPAN></FONT></div> <div class=MsoNormal><FONT face=Arial color=navy size=2><SPAN style="FONT-SIZE: 10pt; COLOR: navy; FONT-FAMILY: Arial">I might not be perfect and I never will be, but it is something to put in our professional think cap.<o:p></o:p></SPAN></FONT></div> <div class=MsoNormal><FONT face=Arial color=navy size=2><SPAN style="FONT-SIZE: 10pt; COLOR: navy; FONT-FAMILY: Arial"><o:p> </o:p></SPAN></FONT></div> <div class=MsoNormal><FONT face=Arial color=navy size=2><SPAN style="FONT-SIZE: 10pt; COLOR: navy; FONT-FAMILY: Arial">William<o:p></o:p></SPAN></FONT></div> <div class=MsoNormal><FONT face=Arial color=navy size=2><SPAN style="FONT-SIZE: 10pt; COLOR: navy; FONT-FAMILY: Arial"><o:p> </o:p></SPAN></FONT></div> <div class=MsoNormal><FONT face=Arial color=navy size=2><SPAN style="FONT-SIZE: 10pt; COLOR: navy; FONT-FAMILY: Arial"><o:p> </o:p></SPAN></FONT></div> <div class=MsoNormal><FONT face=Arial color=navy size=2><SPAN style="FONT-SIZE: 10pt; COLOR: navy; FONT-FAMILY: Arial"><o:p> </o:p></SPAN></FONT></div> <div class=MsoNormal><FONT face=Arial color=navy size=2><SPAN style="FONT-SIZE: 10pt; COLOR: navy; FONT-FAMILY: Arial"><o:p> </o:p></SPAN></FONT></div> <DIV> <div class=MsoNormal><FONT face=Arial color=navy size=2><SPAN style="FONT-SIZE: 10pt; COLOR: navy; FONT-FAMILY: Arial">PIANO BOUTIQUE</SPAN></FONT><FONT color=navy><SPAN style="COLOR: navy"><o:p></o:p></SPAN></FONT></div> <div class=MsoNormal><FONT face=Arial color=navy size=2><SPAN style="FONT-SIZE: 10pt; COLOR: navy; FONT-FAMILY: Arial">William Benjamin</SPAN></FONT><FONT color=navy><SPAN style="COLOR: navy"><o:p></o:p></SPAN></FONT></div> <div class=MsoNormal><FONT face=Arial color=navy size=2><SPAN style="FONT-SIZE: 10pt; COLOR: navy; FONT-FAMILY: Arial">Piano Tuner Extraordinaire</SPAN></FONT><FONT color=navy><SPAN style="COLOR: navy"><o:p></o:p></SPAN></FONT></div> <div class=MsoNormal><FONT face=Arial color=navy size=2><SPAN style="FONT-SIZE: 10pt; COLOR: navy; FONT-FAMILY: Arial"><A href="http://www.pianoboutique.biz/"><FONT face="Times New Roman"><SPAN style="FONT-FAMILY: 'Times New Roman'">www.pianoboutique.biz</SPAN></FONT></A></SPAN></FONT><FONT color=navy><SPAN style="COLOR: navy"><o:p></o:p></SPAN></FONT></div> <div class=MsoNormal><FONT face=Arial color=navy size=2><SPAN style="FONT-SIZE: 10pt; COLOR: navy; FONT-FAMILY: Arial">The tuner alone,</SPAN></FONT><FONT color=navy><SPAN style="COLOR: navy"><o:p></o:p></SPAN></FONT></div> <div class=MsoNormal><FONT face=Arial color=navy size=2><SPAN style="FONT-SIZE: 10pt; COLOR: navy; FONT-FAMILY: Arial">preserves the tone.</SPAN></FONT><FONT color=navy><SPAN style="COLOR: navy"><o:p></o:p></SPAN></FONT></div> <div class=MsoNormal><FONT face="Times New Roman" color=navy size=3><SPAN style="FONT-SIZE: 12pt; COLOR: navy"> </SPAN></FONT><o:p></o:p></div></DIV> <DIV> <DIV class=MsoNormal style="TEXT-ALIGN: center" align=center><FONT face="Times New Roman" size=3><SPAN style="FONT-SIZE: 12pt"> <HR tabIndex=-1 align=center width="100%" SIZE=2> </SPAN></FONT></DIV> <div class=MsoNormal><B><FONT face=Tahoma size=2><SPAN style="FONT-WEIGHT: bold; FONT-SIZE: 10pt; FONT-FAMILY: Tahoma">From:</SPAN></FONT></B><FONT face=Tahoma size=2><SPAN style="FONT-SIZE: 10pt; FONT-FAMILY: Tahoma"> pianotech-bounces@ptg.org [mailto:pianotech-bounces@ptg.org] <B><SPAN style="FONT-WEIGHT: bold">On Behalf Of </SPAN></B>Stephen Grattan<BR><B><SPAN style="FONT-WEIGHT: bold">Sent:</SPAN></B> Tuesday, December 13, 2005 9:37 PM<BR><B><SPAN style="FONT-WEIGHT: bold">To:</SPAN></B> Pianotech<BR><B><SPAN style="FONT-WEIGHT: bold">Subject:</SPAN></B> Re: rebuilding deadlines</SPAN></FONT><o:p></o:p></div></DIV> <div class=MsoNormal><FONT face="Times New Roman" size=3><SPAN style="FONT-SIZE: 12pt"><o:p> </o:p></SPAN></FONT></div> <DIV> <div class=MsoNormal><FONT face="Times New Roman" size=3><SPAN style="FONT-SIZE: 12pt">Hi Rick,<o:p></o:p></SPAN></FONT></div></DIV> <DIV> <div class=MsoNormal><FONT face="Times New Roman" size=3><SPAN style="FONT-SIZE: 12pt"> <o:p></o:p></SPAN></FONT></div></DIV> <DIV> <div class=MsoNormal><FONT face="Times New Roman" size=3><SPAN style="FONT-SIZE: 12pt">I will NEVER give a deadline as I believe that every customer deserves to have the job done correctly and if it takes longer than it should - then so be it.  I have had that philosophy the past 33 years I have been rebuilding pianos and it has always met with understanding - although sometimes a little disappointment.<o:p></o:p></SPAN></FONT></div></DIV> <DIV> <div class=MsoNormal><FONT face="Times New Roman" size=3><SPAN style="FONT-SIZE: 12pt"> <o:p></o:p></SPAN></FONT></div></DIV> <DIV> <div class=MsoNormal><FONT face="Times New Roman" size=3><SPAN style="FONT-SIZE: 12pt">Steve Grattan<o:p></o:p></SPAN></FONT></div></DIV> <DIV> <div class=MsoNormal><FONT face="Times New Roman" size=3><SPAN style="FONT-SIZE: 12pt">Lost Chord Clinic<BR><BR><B><I><SPAN style="FONT-WEIGHT: bold; FONT-STYLE: italic">richard.ucci@att.net</SPAN></I></B> wrote:<o:p></o:p></SPAN></FONT></div></DIV> <BLOCKQUOTE style="BORDER-RIGHT: medium none; PADDING-RIGHT: 0in; BORDER-TOP: medium none; MARGIN-TOP: 5pt; PADDING-LEFT: 4pt; MARGIN-BOTTOM: 5pt; PADDING-BOTTOM: 0in; MARGIN-LEFT: 3.75pt; BORDER-LEFT: #1010ff 1.5pt solid; PADDING-TOP: 0in; BORDER-BOTTOM: medium none"> <DIV> <div class=MsoNormal><FONT face="Times New Roman" size=3><SPAN style="FONT-SIZE: 12pt">So, <o:p></o:p></SPAN></FONT></div></DIV> <DIV> <div class=MsoNormal><FONT face="Times New Roman" size=3><SPAN style="FONT-SIZE: 12pt">What if any assurances, do the rebuilders on this list give to a client about when they will be getting their piano back? (I'm about to miss a deadline by about two weeks)<o:p></o:p></SPAN></FONT></div></DIV> <DIV> <div class=MsoNormal><FONT face="Times New Roman" size=3><SPAN style="FONT-SIZE: 12pt"> <o:p></o:p></SPAN></FONT></div></DIV> <DIV> <div class=MsoNormal><FONT face="Times New Roman" size=3><SPAN style="FONT-SIZE: 12pt">Thanks,<o:p></o:p></SPAN></FONT></div></DIV> <DIV> <div class=MsoNormal><FONT face="Times New Roman" size=3><SPAN style="FONT-SIZE: 12pt">Rick Ucci/Ucci Piano <o:p></o:p></SPAN></FONT></div></DIV></BLOCKQU! OTE> <DIV> <div class=MsoNormal><FONT face="Times New Roman" size=3><SPAN style="FONT-SIZE: 12pt"><o:p> </o:p></SPAN></FONT></div></DIV></BLOCKQUOTE></DIV></BLOCKQUOTE> <DIV><BR></DIV>