<HTML>In a message dated 2/14/02 1:45:54 AM !!!First Boot!!!, diskladame@provide.net writes: <BLOCKQUOTE TYPE=CITE style="BORDER-LEFT: #0000ff 2px solid; MARGIN-LEFT: 5px; MARGIN-RIGHT: 0px; PADDING-LEFT: 5px">It was a Boston UP118 studio, maybe 5 years old.  I have a feeling that this is one of those cases that the dealer doesn't want to cover the cost of the pin-levelling because it has been so long since it was delivered ... and the manufacturer probably feels that such a procedure is part of the dealer prep process ... and the church doesn't feel they should have to pay for such a job on such a young piano. </BLOCKQUOTE> I am not sure, but I have a feeling that this is a manufacturers default, not something the dealer is responsible for. A piano should never leave a factory with pins that high. The dealer probably was not even aware that the pins were a problem. That doesn't mean, however, that the dealer should be made aware of the problem. Before proceeding I would definitely get back to the dealer on this one, and get him, or the manufacturer, to pay for the repair. I have a feeling, though, that the dealer will probably want to send his own tech to do the work, or even have the piano brought back to the store to be repaired.   Wim </HTML>