<!DOCTYPE HTML PUBLIC "-//W3C//DTD HTML 4.0 Transitional//EN"> <HTML><HEAD> <META http-equiv=Content-Type content="text/html; = charset=iso-8859-1"> <META content="MSHTML 6.00.2800.1141" name=GENERATOR> <STYLE></STYLE> </HEAD> <BODY bgColor=#ffffff> <DIV><FONT face=Arial size=2>Now, Robert,,, don't hold back. Tell us = how you REALLY feel.</FONT></DIV> <DIV><FONT face=Arial size=2>Kevin</FONT></DIV> <BLOCKQUOTE style="PADDING-RIGHT: 0px; PADDING-LEFT: 5px; MARGIN-LEFT: 5px; = BORDER-LEFT: #000000 2px solid; MARGIN-RIGHT: 0px"> <DIV style="FONT: 10pt arial">----- Original Message ----- </DIV> <DIV style="BACKGROUND: #e4e4e4; FONT: 10pt arial; font-color: = black"><B>From:</B> <A title=rrg@unlv.edu href="mailto:rrg@unlv.edu">Robert = Goodale</A> </DIV> <DIV style="FONT: 10pt arial"><B>To:</B> <A = title=dave@davispiano.com href="mailto:dave@davispiano.com">dave@davispiano.com</A> ; <A title=pianotech@ptg.org = href="mailto:pianotech@ptg.org">Pianotech</A> </DIV> <DIV style="FONT: 10pt arial"><B>Sent:</B> Monday, March 03, 2003 = 10:53 PM</DIV> <DIV style="FONT: 10pt arial"><B>Subject:</B> Re: Dealer with imagination</DIV> <DIV><BR></DIV>This is absolutely despicable and disgusting.  = This is no different then a<BR>car dealership swapping out the engine with one = from another car.  The<BR>action probably has a serial number on it = somewhere in which case it is not<BR>going be the same as the rest of the = piano.  The action is as much part of<BR>the piano as any other = component.  The buyer has a very good case here.  If<BR>I was the buyer I would = not accept the piano and demand a complete refund<BR>immediately.  = Even if the dealer agreed to "fix" the problem the false<BR>business practices = alone are more than enough to warrant termination of the<BR>purchase agreement.  I certainly wouldn't want to be doing business = with<BR>this person.<BR><BR>Rob Goodale, RPT<BR>Las Vegas, = NV<BR></BLOCKQUOTE></BODY></HTML>