<HTML>Julia, At the end of each appointment, I tell customers that I will be sending = a reminder in 6 months and will follow it up with a call.  This makes i= t easier for the client do digest the solicitation 6 months later...:-} &nbs= p;It works pretty well, for the most part.  With clients who are bonafi= de customers(2 or more previous appointments), I have a high booking rate. &= nbsp;As discussed in a previous thread, booking second appointments after de= aler tunings is less fruitful...:-). Dave Stahl In a message dated 9/21/04 7:53:51 PM Pacific Daylight Time, Alpha88x@a= ol.com writes: <BLOCKQUOTE TYPE=CITE style="BORDER-LEFT: #0000ff 2px solid; MARGIN-= LEFT: 5px; MARGIN-RIGHT: 0px; PADDING-LEFT: 5px">Gretings,           I have been= thinking about calling back customers and reminding them to get their piano= s tuned. I occasionally send out reminder cards at the request of the custom= er, however, I find something repulsive about calling to find/keep work .            I was= just wondering how some of the folks on this list handle keeping and develo= ping steady customers. Are steady regular customers something that will tran= spire over time, because the customer will like the tuning I put on their pi= ano, or is it something that I must put effort into ie. phonecalls, postcard= reminders? Thanks in advance, Julia Gottchall, Reading, PA </BLOCKQUOTE> </HTML>