<!DOCTYPE HTML PUBLIC "-//W3C//DTD HTML 4.0 Transitional//EN"> <HTML><HEAD> <META http-equiv=Content-Type content="text/html; = charset=US-ASCII"> <META content="MSHTML 6.00.2800.1491" name=GENERATOR></HEAD> <BODY id=role_body style="FONT-SIZE: 12pt; COLOR: #000000; = FONT-FAMILY: Verdana" bottomMargin=7 leftMargin=7 topMargin=7 rightMargin=7> <DIV><SPAN class=187085312-07042005><FONT size=2>Hi Dave and List, </FONT></SPAN></DIV> <DIV><SPAN class=187085312-07042005><FONT size=2>This is an ongoing = challenge for us all.  Here are some ideas. </FONT></SPAN></DIV> <DIV><SPAN class=187085312-07042005></SPAN><SPAN = class=187085312-07042005><FONT size=2></FONT></SPAN> </DIV> <DIV><SPAN class=187085312-07042005><FONT size=2>COMMUNICATION & = LEARNING STYLES</FONT></SPAN></DIV> <DIV><SPAN class=187085312-07042005><FONT size=2>People learn and = communicate mostly in 3 ways:  Visually, Aurally and Kinesthetic = </FONT></SPAN></DIV> <DIV><SPAN class=187085312-07042005></SPAN><SPAN = class=187085312-07042005><FONT size=2>Visually ( They need to see things; write, draw, make pictures, = show examples)</FONT></SPAN></DIV> <DIV><SPAN class=187085312-07042005><FONT size=2>Aurally  ( = They need to hear it; use word pictures and phrases)</FONT></SPAN></DIV> <DIV><SPAN class=187085312-07042005><FONT size=2>Kinesthetic ( They = need to 'feel' good about you first; Make eye contact, smile, breathe, let them = express themselves). </FONT></SPAN></DIV> <DIV><SPAN class=187085312-07042005><FONT = size=2></FONT></SPAN> </DIV> <DIV><SPAN class=187085312-07042005><FONT size=2>PERSONALITY TYPES</FONT></SPAN></DIV> <DIV><SPAN class=187085312-07042005><FONT size=2>People have = personality traits that can be observed in 4 major categories: </FONT></SPAN></DIV> <DIV><SPAN class=187085312-07042005><FONT size=2>Leader (Do-er = Dominant Forceful) Give them options, don't mince words, avoid small talk</FONT></SPAN></DIV> <DIV><SPAN class=187085312-07042005><FONT size=2>Thinker (Detailed, = Specific, Thoughtful) Give them details, but watch for = "saturation"</FONT></SPAN></DIV> <DIV><SPAN class=187085312-07042005><FONT size=2>Peacemaker (Quiet, Don'tMakeWaves, Amiable) Don't interrupt them, don't be pushy; give = them easy steps to take</FONT></SPAN></DIV> <DIV><SPAN class=187085312-07042005><FONT size=2>Entertainer = (Extroverted, Loud, Laugher, Fun Loving) Laugh at their jokes, let them entertain you</FONT></SPAN></DIV> <DIV><SPAN class=187085312-07042005><FONT size=3><SPAN class=187085312-07042005></SPAN></FONT></SPAN> </DIV> <DIV><SPAN class=187085312-07042005><SPAN = class=187085312-07042005><FONT size=2>FILTERING</FONT></DIV> <DIV><SPAN class=187085312-07042005><FONT size=2>People have to = filter information constantly for its relevance to their perspective. </FONT></SPAN></DIV> <DIV><SPAN class=187085312-07042005><FONT size=2>So....Be relevant = to their perspective.</FONT></SPAN></DIV> <DIV><SPAN class=187085312-07042005></SPAN><FONT size=2>People like = to scan the headlines. <SPAN class=187085312-07042005> (Find ways to = summarize quickly. Get to the point. )</SPAN></FONT></SPAN></DIV></SPAN> <DIV><SPAN class=187085312-07042005><FONT size=2>Communicate in = their learning/communication style. </FONT></SPAN></DIV> <DIV><SPAN class=187085312-07042005><FONT size=2>Observe everything = they say and do. Observe their home-yard-room decor, etc. </FONT></SPAN></DIV> <DIV><SPAN class=187085312-07042005><FONT size=2>Develop some = 'hunches' about their possible tendencies.  Start small, such as identifying a = "neat-nik" person. </FONT></SPAN></DIV> <DIV><SPAN class=187085312-07042005><FONT size=2>Don't judge, but be = observant. </FONT></SPAN></DIV> <DIV><SPAN class=187085312-07042005><FONT = size=2></FONT></SPAN> </DIV> <DIV><SPAN class=187085312-07042005><FONT = size=2>MYTHS</FONT></SPAN></DIV> <DIV><SPAN class=187085312-07042005><FONT size=2>Beware of these = myths: </FONT></SPAN></DIV> <UL> <LI><SPAN class=187085312-07042005><FONT size=2>    = More information leads to greater understanding.</FONT></SPAN></LI> <LI><SPAN class=187085312-07042005><FONT size=2>    = My information is right, and therefore I don't need to be concerned about = how it is delivered.<SPAN class=187085312-07042005>  = </SPAN></FONT></SPAN></LI> <LI><SPAN class=187085312-07042005><SPAN = class=187085312-07042005><SPAN class=187085312-07042005><FONT size=2>    The world = is fair and just, and I will be paid immediately for everything that I do. = ("Worker" mindset vs.. "Business owner" mindset). = </FONT></SPAN></SPAN></SPAN></LI> <LI><SPAN class=187085312-07042005><SPAN = class=187085312-07042005><SPAN class=187085312-07042005><SPAN class=187085312-07042005><SPAN class=187085312-07042005><FONT size=2>    = Eventually, everyone will understand me and respect me. </FONT></SPAN></SPAN></SPAN></SPAN></SPAN></LI> <LI><SPAN class=187085312-07042005><SPAN = class=187085312-07042005><SPAN class=187085312-07042005><SPAN class=187085312-07042005><SPAN class=187085312-07042005><FONT size=2>    The = better I am as a technician, the less I need to bother with people skills. (It's nice = to be important, but it's more important to be nice.)</FONT></SPAN></SPAN></SPAN></SPAN></SPAN><SPAN class=187085312-07042005><SPAN class=187085312-07042005><SPAN class=187085312-07042005><SPAN class=187085312-07042005><SPAN class=187085312-07042005></LI></UL> <DIV> <DIV><SPAN class=187085312-07042005><FONT size=2>USE PRINCIPLES TO = GUIDE YOUR OWN COMMUNICATIONS</FONT></SPAN></DIV> <DIV><SPAN class=187085312-07042005><FONT size=2>All of these can = give us clues as to how to best insert information through their filters, and into = their brains...in a manner that does</FONT></SPAN></DIV> <DIV><SPAN class=187085312-07042005><FONT size=2>not glaze over the = eyes.  </FONT></SPAN><SPAN class=187085312-07042005><FONT size=2>Flyers, = brochures, cards, demonstrations, analogies, personal stories, websites, etc. are = all possibly useful tools. </FONT></SPAN></DIV> <DIV><SPAN class=187085312-07042005><FONT = size=2></FONT></SPAN> </DIV> <DIV><SPAN class=187085312-07042005><FONT size=2>Workers can be = given excellent tools and orders to use them. </FONT></SPAN></DIV> <DIV><SPAN class=187085312-07042005><FONT size=2>Craftspeople and = smart business owners learn which tool to use, and how to use it in a given situation. </FONT></SPAN></DIV> <DIV><SPAN class=187085312-07042005><FONT = size=2></FONT></SPAN> </DIV> <DIV><SPAN class=187085312-07042005><FONT size=2>We use principles = to guide us in tuning temperaments, action regulation, rebuilding, woodworking, etc. = </FONT></SPAN></DIV> <DIV><SPAN class=187085312-07042005><FONT size=2>The specific = actions we take on a given piano depend on many variables, including the customer's quality = standard expectation. </FONT></SPAN></DIV> <DIV><SPAN class=187085312-07042005><FONT = size=2></FONT></SPAN> </DIV> <DIV><SPAN class=187085312-07042005><FONT size=2>We need to use that = ability to diagnose communication challenges from our understanding of principles. </FONT></SPAN></DIV> <DIV><SPAN class=187085312-07042005></SPAN><SPAN class=187085312-07042005></SPAN></SPAN></SPAN></SPAN></SPAN></SPAN><SPA= N class=187085312-07042005><SPAN class=187085312-07042005><SPAN class=187085312-07042005><SPAN class=187085312-07042005><SPAN class=187085312-07042005><SPAN class=187085312-07042005><FONT = size=2>The principles above will help us identify specific actions we can take, to = get our message across to more people, consistently. </FONT></SPAN></SPAN></SPAN></SPAN></SPAN></SPAN></DIV> <DIV><SPAN class=187085312-07042005><SPAN = class=187085312-07042005><SPAN class=187085312-07042005><SPAN class=187085312-07042005><SPAN class=187085312-07042005><SPAN class=187085312-07042005></SPAN></SPAN></SPAN></SPAN></SPAN></SPAN><SPA= N class=187085312-07042005></SPAN><FONT = size=2></FONT> </DIV></DIV> <P><FONT size=2>Best regards,<BR>Brad Smith, RPT<BR></FONT><A href="http://www.smithpiano.com"><FONT size=2>www.smithpiano.com</FONT></A><BR><FONT size=2>  = </FONT></P> <BLOCKQUOTE dir=ltr style="MARGIN-RIGHT: 0px"> <DIV class=OutlookMessageHeader dir=ltr align=left><SPAN class=187085312-07042005><FONT size=2> </FONT></SPAN><FONT id=role_document></DIV> <DIV><FONT size=2></FONT> </DIV> <DIV><FONT size=2>Then I thought that perhaps a collective effort = from this list might benefit us all.  There is an incredible amount of = brainpower, skill, and willingness to share here in this forum.  Too = idealistic sounding?  Any thoughts on a cooperative effort like = this?</FONT></DIV> <DIV><SPAN class=187085312-07042005><FONT size=2> </FONT> <DIV><FONT size=2>Dave Stahl</FONT></DIV></SPAN></DIV></BLOCKQUOTE></FONT></BODY></HTML>