<HTML style="FONT-SIZE: x-small; FONT-FAMILY: MS Sans Serif"><HEAD> <META http-equiv=Content-Type content="text/html; charset=iso-8859-1"> <META content="MSHTML 6.00.2800.1106" name=GENERATOR> <STYLE></STYLE> </HEAD> <BODY bgColor=#ffffff> <DIV>Hi,Doug! regarding cancellation policy:Take it easy,be thankful they called.. After being in business for 31 years,whith more then 8,000 customers in my computer database,it doesn't hurt me. Cell phones are great for resceduling,I always print copy of 3 pages of my appointment book and have it in my van and can always fill the gap.When talking to customers,I always say : 'I hope it's not a medical emergency or something worst",it shows that I care and understand.again,in my case,there is always somebody grateful that i can come to them sooner. Best wishes.. Isaac Sadigursky.   .  </DIV> <DIV> </DIV> <DIV></DIV> <DIV> </DIV> <BLOCKQUOTE style="PADDING-RIGHT: 0px; PADDING-LEFT: 5px; MARGIN-LEFT: 5px; BORDER-LEFT: #000000 2px solid"> <DIV style="FONT: 10pt Arial">----- Original Message ----- </DIV> <DIV style="BACKGROUND: #e4e4e4; FONT: 10pt arial; font-color: black"><B>From:</B> <A title=pianotuner@frontiernet.net href="mailto:pianotuner@frontiernet.net">Doug Renz Piano Tuning</A> </DIV> <DIV style="FONT: 10pt arial"><B>To: </B><A title=pianotech@ptg.org href="mailto:pianotech@ptg.org">Pianotech</A></DIV> <DIV style="FONT: 10pt arial"><B>Sent:</B> 12/16/04 7:51:30 AM </DIV> <DIV style="FONT: 10pt arial"><B>Subject:</B> Tuning Appointment cancellations</DIV> <DIV><BR></DIV><FONT size=2> <DIV><FONT face=Arial size=2>What do you do about tuning cancellations?</FONT></DIV> <DIV><FONT face=Arial size=2></FONT> </DIV> <DIV><FONT face=Arial size=2>What if a person cancels it twice? Do you have a</FONT></DIV> <DIV><FONT face=Arial size=2>cancellation policy? Any thoughts in this?</FONT></DIV> <DIV><FONT face=Arial size=2></FONT> </DIV> <DIV><FONT face=Arial size=2>I'm sure this has happened to one of you before. </FONT></DIV> <DIV><FONT face=Arial size=2>As one who is diving into this, I need some thoughts</FONT></DIV> <DIV><FONT face=Arial size=2>on how to handle this for now and the future.</FONT></DIV> <DIV><FONT face=Arial size=2></FONT> </DIV> <DIV><FONT face=Arial size=2>Thanks.</FONT></DIV> <DIV><FONT face=Arial size=2>Doug Renz</FONT></DIV> <DIV><FONT face=Arial size=2>Associate PTG, Rochester, NY</FONT></DIV> <DIV><FONT face=Arial size=2><A href="mailto:pianotuner@frontiernet.net">pianotuner@frontiernet.net</A></FONT></DIV> <DIV><FONT face=Arial size=2>(585) 227-5793</FONT></DIV></FONT></BLOCKQUOTE></BODY></HTML>