<!DOCTYPE HTML PUBLIC "-//W3C//DTD HTML 4.0 Transitional//EN"> <HTML><HEAD> <META http-equiv=Content-Type content="text/html; = charset=iso-8859-1"> <META content="MSHTML 6.00.2900.2180" name=GENERATOR> <STYLE></STYLE> </HEAD> <BODY bgColor=#ffffff> <DIV><FONT face=Arial size=2>Hi Ric,</FONT></DIV> <DIV><FONT face=Arial size=2></FONT> </DIV> <DIV><FONT face=Arial size=2>The rebuilt we make is a big rebuilt, = everything is new except pinblock and soundboard.</FONT></DIV> <DIV><FONT face=Arial size=2>New action, new strings, case refinishing...</FONT></DIV> <DIV><FONT face=Arial size=2>We had some shimming work to do on the = board. But the bridges are just fine.</FONT></DIV> <DIV><FONT face=Arial size=2>I only installed new whippens, shanks = and heads on this one. I'm not going to regulate it myself, one of my collegues will = (though I'd really like to!).</FONT></DIV> <DIV><FONT face=Arial size=2>With the new whippens there seemed to = be no problem at all with alignement between jack and knuckle... Too bad your customer = doesn't want to install new whippens !! It's a Steinway after all, the = regulation would have probably been easier and more even with a new set of whippens, don't you think?</FONT></DIV> <DIV><FONT face=Arial size=2></FONT> </DIV> <DIV><FONT face=Arial size=2>The difference is that the Steinway we = rebuilt right now will be for sale in our workplace, it does not belong to any customer.So we can do the big work without any money restrictions. For = sure, that would not have been the case if it was not our instrument = !!</FONT></DIV> <DIV><FONT face=Arial size=2></FONT> </DIV> <DIV><FONT face=Arial size=2>The case has been totally refinished, = it is a beautiful mahogany case.</FONT></DIV> <DIV><FONT face=Arial size=2></FONT> </DIV> <DIV><FONT face=Arial size=2>Take Care,</FONT></DIV> <DIV><FONT face=Arial size=2></FONT> </DIV> <DIV><FONT face=Arial size=2>Quentin</FONT></DIV> <DIV><FONT face=Arial size=2></FONT> </DIV></BODY></HTML>