<HTML>In a message dated 9/3/02 7:26:42 PM Central Daylight Time, pcpoulso@pacbell.net writes: <BLOCKQUOTE TYPE=CITE style="BORDER-LEFT: #0000ff 2px solid; MARGIN-LEFT: 5px; MARGIN-RIGHT: 0px; PADDING-LEFT: 5px">Has anyone run into a similiar situation?  My notes do not mention any sluggishness or tightness in the flanges, and she says she noticed this change in the touch immediately. Thanks, Patrick Poulson, RPT </BLOCKQUOTE> Patrick A couple of months ago I adjusted the let off and drop on a Steinway Grand, making the let off a little closer tot he strings. The customer complained right away that it felt heavier, so I dropped the let off back down. I agree with your assessment that the lack of lost motion does make the action feel tighter. And if a customer is not accustomed to that, she will not like it. Just give it a little and see what she says. The easiest way to do that on all the keys at once, BTW, is to raise the hammer rail. Put a thick cardboard front rail punching under the rail, and ask her how it feels. Wim </HTML>