<!DOCTYPE HTML PUBLIC "-//W3C//DTD HTML 4.0 Transitional//EN"> <HTML><HEAD> <META http-equiv=Content-Type content="text/html; = charset=iso-8859-1"> <META content="MSHTML 6.00.2800.1264" = name=GENERATOR> <STYLE></STYLE> </HEAD> <BODY style="BACKGROUND-POSITION: 0px 0px; FONT-SIZE: 12pt; MARGIN: 5px 10px = 10px; FONT-FAMILY: Arial" bgColor=#ffffff background="" scroll=yes X-FVER="3.0" = ORGYPOS="0"> <DIV>And luck was with me. I visited my (formerly) irate customer this afternoon. A HUGE THANK YOU to Ron N. for stressing the likelihood of = the buzz coming from a foreign object (I owe you several beers at the next = convention). I trolled around under the plate with my soundboard steel with my irate = customer hovering over my shoulder. After several minutes of finding nothing, I = noticed a hard object under the plate where many plates will have a nosebolt - but = this piano did not have one there. So I poked and prodded and then all of a = sudden a cut glass bead from a long-gone chandelier shot out from under the = plate. Played a little game of hockey getting it out from beneath the backscale = strings and handed it to her. Played piano and the worst buzz was gone but there = was still a minor one. A little more exploratory down toward the bass and = another glass bead squirted out from under the plate. Play piano again and all = was no-buzz except for about six bass strings - but those buzzes sounded = more like a rattling bass string. Gave each of them a twist or two and finally the = piano was buzz free!</DIV> <DIV> </DIV> <DIV>She insisted on paying me, which I did not argue about. She was = thrilled and asked me if I could clean the strings and soundboard next time I = tune the piano.</DIV> <DIV> </DIV> <DIV>All's well that ends well.</DIV> <DIV> </DIV> <DIV>Terry Farrell</DIV> <DIV> </DIV> <DIV><FONT size=2></FONT> </DIV> <BLOCKQUOTE style="PADDING-RIGHT: 0px; PADDING-LEFT: 5px; MARGIN-LEFT: 5px; = BORDER-LEFT: #000000 2px solid; MARGIN-RIGHT: 0px"> <DIV style="FONT: 10pt arial">----- Original Message ----- </DIV> <DIV style="BACKGROUND: #e4e4e4; FONT: 10pt arial; font-color: = black"><B>From:</B> <A title=mmrr6596@bigpond.net.au = href="mailto:mmrr6596@bigpond.net.au">Robin Stevens</A> </DIV> <DIV style="FONT: 10pt arial"><B>To:</B> <A = title=pianotech@ptg.org href="mailto:pianotech@ptg.org">pianotech@ptg.org</A> </DIV> <DIV style="FONT: 10pt arial"><B>Sent:</B> Thursday, November 06, = 2003 3:55 PM</DIV> <DIV style="FONT: 10pt arial"><B>Subject:</B> Terry's irate = customer</DIV> <DIV><BR></DIV> <TABLE id=INCREDIMAINTABLE cellSpacing=0 cellPadding=2 = width="100%" border=0><TBODY> <TR> <TD id=INCREDITEXTREGION style="FONT-SIZE: 12pt; CURSOR: auto; FONT-FAMILY: Arial" = width="100%"> <DIV> </DIV> <DIV>Terry...When the customer first rang re having her piano = tuned, did she say anything about buzzing notes? I ask this = because a big majority of customers will assume that any, and every problem is = fixed just by tuning. I too have found out the hard way. </DIV> <DIV> </DIV> <DIV>Once you have been involved with the piano you immediately = are guilty of the "It was all right before YOU touched it" = scenario.</DIV> <DIV> </DIV> <DIV>I always make a point of asking a customer BEFORE = I touch it are there and mechanical problems/noises/squeaks/rattles. = And, especially if no one is home I ask them to put any = mechanical problems down on paper, That way you can hopefully avoid that irate phone call. </DIV> <DIV> </DIV> <DIV>Once the customer thinks that your work is not good = enough it is a hard road back. I also agree with what the others that = say....she has to be be!!!</DIV> <DIV> </DIV> <DIV>Best of luck</DIV> <DIV>Regards </DIV> <DIV> </DIV> <DIV> Robin Stevens</DIV> <DIV>Convener "INTUNE SA 2004"</DIV> <DIV>22-25 July 2004 Corus Grosvenor Adelaide SA</DIV> <DIV>08 8633 0533 <A = href="mailto:mmrr6596@bigpond.net.au">mmrr6596@bigpond.net.au</A></DIV>= </TD></TR> <TR> <TD id=INCREDIFOOTER width="100%"> <TABLE cellSpacing=0 cellPadding=0 width="100%"> <TBODY> <TR> <TD width="100%"></TD> <TD id=INCREDISOUND vAlign=bottom align=middle></TD> <TD id=INCREDIANIM vAlign=bottom = align=middle></TD></TR></TBODY></TABLE></TD></TR></TBODY></TABLE></BLOC= KQUOTE></BODY></HTML>