<DIV> <DIV> <DIV>Thank-you Phil.  Thank-you Ron.  It is with humility and tremendous elation that I accept this prestigious recognition.  Please keep the Steinway... I already have a Kawai.</DIV> <DIV> </DIV> <DIV>George Tyson, Rogue Valley Chapt., OR<BR><BR><B><I>Phil Bondi <phil@philbondi.com></I></B> wrote:</DIV> <BLOCKQUOTE class=replbq style="PADDING-LEFT: 5px; MARGIN-LEFT: 5px; BORDER-LEFT: #1010ff 2px solid"><BR><BR>George Tyson wrote:<BR><BR>> Phil,<BR>> <BR>> The customer opened and pushed back the keycover further than you'd <BR>> placed it during your tuning. The middle hinge on the back of the <BR>> keycover pushed against middle C's backcheck.<BR>> You asked the customer on your cell phone to pull the keycover forward <BR>> slightly which solved the problem.<BR><BR>George, almost word for word spot-on. The only difference is I went <BR>back, found the problem, realized that the center hanger support was the <BR>problem (on the backcheck..very good!), and moved it to the bass/tenor <BR>break area. I would not have realized this problem over the phone.<BR><BR>Congratulations. You win today's prize which is...hmmm..let's <BR>see.....how about a Nossaman re-whatevered Steinway?!?<BR><BR>Excellent work George. Ron, send him a 'A' !<BR><BR>-Phil Bondi(Fl)<BR><BR><BR><BR>_______________________________________________<BR>pianotech list info: https://www.moypiano.com/resources/#archives<BR></BLOCKQUOTE></DIV></DIV>