<HTML>In a message dated 8/9/2002 8:24:53 PM Pacific Daylight Time, ray@bentley.net writes: <BLOCKQUOTE TYPE=CITE style="BORDER-LEFT: #0000ff 2px solid; MARGIN-LEFT: 5px; MARGIN-RIGHT: 0px; PADDING-LEFT: 5px">Subj:Re: Baldwin hammers Date:8/9/2002 8:24:53 PM Pacific Daylight Time From:<A HREF="mailto:ray@bentley.net">ray@bentley.net</A> Reply-to:<A HREF="mailto:pianotech@ptg.org">pianotech@ptg.org</A> To:<A HREF="mailto:pianotech@ptg.org">pianotech@ptg.org</A> Sent from the Internet             Hi  Ray </BLOCKQUOTE>            I say this with all due respect. While I'm aware this happens and I guess the customers is always right since as it is there piano, but that doesnt' mean the piano was producing  its optimal tone. It may mean that the raw hammer was producing a better sound than what wa  heard before and had they trusted your judgement a bit firther they would have had something perhaps even more thrilling. I wonder if the treble is by now producing the sounds of shattering glass or perhaps if you got a softer set of renners as I did years ago. These are quality hammers but the ones I've seen in recent years always needed  voicing especially in the money notes(5 and 6 octaves)     Do you know if the client is still ecstatic?           Best-----Dale <BLOCKQUOTE TYPE=CITE style="BORDER-LEFT: #0000ff 2px solid; MARGIN-LEFT: 5px; MARGIN-RIGHT: 0px; PADDING-LEFT: 5px"> I replaced the hammers on a similar Baldwin a couple of years ago with Renner.  The client was ecstatic with the results, and wanted no further voicing at all! Ray T. Bentley, RPT Registered Piano Tuner-Technician Alton, IL <A HREF="mailto:ray@bentley.net">ray@bentley.net</A> <A HREF="http://www.ray.bentley.net/">www.ray.bentley.net</A> <BLOCKQUOTE TYPE=CITE style="BORDER-LEFT: #0000ff 2px solid; MARGIN-LEFT: 5px; MARGIN-RIGHT: 0px; PADDING-LEFT: 5px">----- Original </BLOCKQUOTE> </BLOCKQUOTE> </HTML>