<HTML><FONT FACE=arial,helvetica><FONT SIZE=2 PTSIZE=10>In a message =
dated 9/20/04 5:49:44 AM Pacific Daylight Time, richard.ucci@att.net writes:
<BR>
<BR>
<BR><BLOCKQUOTE TYPE=CITE style="BORDER-LEFT: #0000ff 2px solid; MARGIN-=
LEFT: 5px; MARGIN-RIGHT: 0px; PADDING-LEFT: 5px">Dave,
<BR> I would charge the dealer at my usual hourly rate for any extra work th=
at should have been covered in prep.I would not put the burden on the new cu=
stomer. But... if that dealer is sending you a fair amount of new business ,=
give them a break once in a while but let them know about it.
<BR>
<BR>Rick Ucci/ Ucci Piano
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OR: #ffffff" SIZE=3 PTSIZE=12 FAMILY="SANSSERIF" FACE="Arial" LANG=
="0"></BLOCKQUOTE>
<BR></FONT><FONT COLOR="#000000" BACK="#ffffff" style="BACKGROUND-COL=
OR: #ffffff" SIZE=2 PTSIZE=10 FAMILY="SANSSERIF" FACE="Arial" LANG=
="0">
<BR>Rick,
<BR>
<BR>I give the dealers an hourly rate if I go past the allotted appointment =
time. It works okay. Since they've given me a fair amount of bus=
iness, I see it as a win-win situation in the long run, especially since the=
y refer private clients to me regularly.
<BR>
<BR>The thing that bugs me is the lack of class on the part of customers who=
I've done extra work for, and even stood up for in dealing with stores and =
manufacturers. And given their kids a demo on tuning and piano technol=
ogy. Blah, blah, blah, extra this,
<BR>extra that. I invest too much of myself into a job, and I feel lik=
e I get burned. I'm getting tougher, but I still hate rejection....:-{
<BR>
<BR>Dave S.</FONT></HTML>