<html xmlns:v="urn:schemas-microsoft-com:vml" = xmlns:o="urn:schemas-microsoft-com:office:office" = xmlns:w="urn:schemas-microsoft-com:office:word" = xmlns:st1="urn:schemas-microsoft-com:office:smarttags" = xmlns="http://www.w3.org/TR/REC-html40"> <head> <META HTTP-EQUIV="Content-Type" CONTENT="text/html; = charset=us-ascii"> <meta name=Generator content="Microsoft Word 11 (filtered medium)"> <o:SmartTagType namespaceuri="urn:schemas-microsoft-com:office:smarttags" = name="City"/> <o:SmartTagType = namespaceuri="urn:schemas-microsoft-com:office:smarttags" name="place"/>  <style>  </style> </head> <body lang=EN-US link=blue vlink=purple> <div class=Section1> Tom:<o:p></o:p> <o:p> </o:p> I don’t think 10 years is too short a time for key = bushings on a moderate to heavy use piano.  I assume that in addition to teaching = the customer also practices on it.  Bushings and pedal timing are kind = of routine maintenance like lubrication on your car.  = <o:p></o:p> <o:p> </o:p> As to warranty, I doubt that bushings are covered but ask = Kawai.  If you think there is something that should be covered, just call Nick = Gravagna (sp) or Don Mannino at Kawai and ask.  They both have been around = and talked to both highly experienced and new technicians and can get to the bottom of = any issue quickly.  From my experience, the tech-reps from ‘most = all of the companies are pretty reasonable people and won’t make you feel = badly for your lack of long term experience.  They will become part of your = learning curve.  Give them a call.<o:p></o:p> <o:p> </o:p> dave<o:p></o:p> <o:p> </o:p> <div> David M. Porritt<o:p></o:p> <a = href="mailto:dporritt@smu.edu">dporritt@smu.edu</a><o:p><= /o:p> </div> <div> <div class=MsoNormal align=center style='text-align:center'> <hr size=2 width="100%" align=center tabindex=-1> </div> From: pianotech-bounces@ptg.org [mailto:pianotech-bounces@ptg.org] On Behalf Of Tvak@aol.com Sent: Monday, April 04, = 2005 8:23 AM To: pianotech@ptg.org Subject: kawai warranty = question<o:p></o:p> </div> <o:p> </o:p> List I service a Kawai grand, model number not at hand right now, that is 10 = years old.  This piano is owned by a piano teacher and she uses it for = her lessons, so it does get heavier use than most home pianos.  Still, = I am surprised at how poorly it was fared.  Key bushings are completely worn and need replacing.  Dampers lift immediately upon depressing the key.  The damper lift, I am going = to remedy next week, but I wonder if the key bushings are something that = would be covered by a warranty.  (She couldn't find the warranty when I was = there, but hopefully will have found it by the time I return next week to = regulate the damper lift.) I would think Kawai would warranty their new pianos for some length of = time.  But even should the warranty still be in place, would key bushings be = covered?  Having been in the business for only 6-7 years, I'm not really sure how = long key bushings are supposed to last . So maybe it's unrealistic for me to = expect them to last longer than 10 years.  Please straighten me out on = this if my expectations are off. And unrelated, really, to the above:  let's say that a Kawai did = have something that needed fixing that was covered by an existing = warranty.  How would you go about getting Kawai to cover the cost of the repair? Or = even agree to have the repair done?  Why would they trust my opinion = that the key bushings (or whatever) needed replacing?  Would I have to = produce some evidence to prove it?   I've never had to do any of this = before.  And yes, I could probably call Kawai and get an answer, but then, as a hypothetical question at this point, I wouldn't want to bother them with = it.  Certainly someone here has done warrantied repairs: how is it = arranged? Thanks, Tom Sivak <st1:City w:st="on"><st1:place = w:st="on">Chicago</st1:place></st1:City> Chapter PTG Associate<o:p></o:p> </div> </body> </html>