<HTML>Thanks to list members who pointed out that the tech w= ho preceded me in tuning the 1981 B had dropped the ball.  I almost did= , but you guys pointed out things that lit a fire for me. I often make follow-up calls to my clients to make sure they are satisfi= ed with my work.  They ALWAYS appreciate the attention.  In the ca= se of the Steinway B that was in need of some regulation, I called the owner= to inquire as to her satisfaction with my tuning, and she was very happy wi= th my work.  In fact, she hired me to do the regulation and cleaning wo= rk I suggested when I tuned it a few days ago.   Attention to the customer--making them important--works wonders in keepi= ng clients as well as in getting referrals from them. Dave Stahl In a message dated 9/19/03 6:06:10 AM Pacific Daylight Time, kpiano@gold= rush.com writes: <BLOCKQUOTE TYPE=CITE style="BORDER-LEFT: #0000ff 2px solid; MARGIN-= LEFT: 5px; MARGIN-RIGHT: 0px; PADDING-LEFT: 5px">I see this type of situatio= n as a way to bring a piano closer to it's optimum performance level--and ma= ke a fair chunk of change in the process.  Why on earth would anyone pa= ss it up???    Dave Stahl Fortunately for us not all people are able to do this work. Ev= en for an accomplished fix it man, a piano is overwhelming. Most tuners know= enough to get themselves in trouble and so they don't do anything but tune.= As long as they have a next tuning to go to, they aren't going to do anythi= ng but slam it out at the pitch it's at, (one guy around here will pitch rai= se), collect their fee and schedule the next one. No stress, no mess. Keith Roberts </BLOCKQUOTE> </HTML>