<HTML>In a message dated 7/18/02 6:51:46 AM Central Daylight Time, cedel@supernet.com writes: <BLOCKQUOTE TYPE=CITE style="BORDER-LEFT: #0000ff 2px solid; MARGIN-LEFT: 5px; MARGIN-RIGHT: 0px; PADDING-LEFT: 5px">Do any of you condemn a piano without ever seeing it?  There are times when I feel like I probably should, but the client is looking for some professional input and hopefully a miracle. </BLOCKQUOTE> I don't necessarily condemn a piano without seeing it, but I give a very bleak picture to the customer over the phone, so that they don't want to pay me to come out and see it. In your case, (which I have run into also), you might want to offer a free inspection if you can schedule the appointment between other service calls. A quick five minute inspection can tell you a lot, and might give the people a little more to think about. Wim </HTML>