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<DIV><FONT face=Arial size=2>Good points, Guy. Updates like =
these (to
someone back to work after a rather extended maternity leave) are why I =
signed
on to Pianotech again. Though I must admit, I don't recall anyone =
thinking
they could get away with tuning every few years (we always made the next =
appointment when finished with the tuning.) I have a friend =
who used
to tease me about prospective customers having to fill out applications =
to make
appointments with me. Not true!!!! Really!!</FONT></DIV>
<DIV><FONT face=Arial size=2></FONT> </DIV>
<DIV><FONT face=Arial size=2>Thanks, again for the good =
advice.</FONT></DIV>
<DIV><FONT face=Arial size=2></FONT> </DIV>
<DIV><FONT face=Arial size=2>Barbara Richmond, RPT</FONT></DIV>
<DIV><FONT face=Arial size=2>somewhere near Peoria, IL</FONT></DIV>
<DIV> </DIV>
<DIV> </DIV>
<DIV>----- Original Message ----- </DIV>
<BLOCKQUOTE dir=ltr
style="PADDING-RIGHT: 0px; PADDING-LEFT: 5px; MARGIN-LEFT: 5px; =
BORDER-LEFT: #000000 2px solid; MARGIN-RIGHT: 0px">
<DIV
style="BACKGROUND: #e4e4e4; FONT: 10pt arial; font-color: =
black"><B>From:</B>
<A title=nicho@zianet.com =
href="mailto:nicho@zianet.com">Nichols</A> </DIV>
<DIV style="FONT: 10pt arial"><B>To:</B> <A =
title=pianotech@ptg.org
href="mailto:pianotech@ptg.org">Pianotech</A> </DIV>
<DIV style="FONT: 10pt arial"><B>Sent:</B> Tuesday, October 21, 2003 =
11:35
AM</DIV>
<DIV style="FONT: 10pt arial"><B>Subject:</B> Re: Aaargh!!...aka =
customer
relations</DIV>
<DIV><BR></DIV>At 10:49 AM 10/21/2003 -0500, you =
wrote:<BR><BR><BR><BR>
<BLOCKQUOTE class=cite cite="" type="cite"><FONT face=arial =
size=2>It's
really important to get this information to them right at the =
start. I
usually end up with the comment, "Though it will cost more this =
time, at
least you are not having to pay for all the tunings it's =
missed!"
</FONT><BR></BLOCKQUOTE><BR>Sound advice, Barbara.<BR>I also find =
the PTG
Technical Bulletins very helpful. The one for Pitch Raise spells it =
out well,
except for your phrase above. It's a good point, and I use it =
occasionally,
but I'm sometimes hesitant to point out how many hundreds of dollars =
that
they've saved for fear of them deciding that it's a viable long-term
technique! The bulletins are effective because customers will normally =
have a
bit more respect for the printed word. And.... with cantankerous =
customers, my
communications skills go down the toilet. The ptg.org address is on my =
invoices, estimates, and letterhead, also. Sending the customer to the =
.net
has other advantages, also. Like getting the customer off your =
shoulder while
working.<BR><BR>Entertaining career, no?<BR><BR>Guy Nichols, =
RPT<BR>Ft.
Stinkin' Desert, NM<BR><X-SIGSEP>
<P></X-SIGSEP>"Controversy equalizes fools and wise men and the fools =
know
it."<BR>
=
<X-TAB> </X-TAB><X-TAB> &nb=
sp; </X-TAB>Oliver
Wendell Holmes (1809-1894) </P></BLOCKQUOTE></BODY></HTML>