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<DIV><STRONG><FONT face=Arial>I seem to recollect, that I was told by someone
there, to use the APSCO number. I was enquiring about off white keytops at the
time.</FONT></STRONG></DIV>
<DIV><STRONG><FONT face=Arial>So it would appear they have some stuff. You must
just have hit an unhelpful person there. I usually get my information, from a
Herb Johnson, and he is very helpful.</FONT></STRONG></DIV>
<DIV><STRONG><FONT face=Arial>Regards,</FONT></STRONG></DIV>
<DIV>John M. Ross<BR>Windsor, Nova Scotia, Canada<BR><A
href="mailto:jrpiano@win.eastlink.ca">jrpiano@win.eastlink.ca</A></DIV>
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style="PADDING-RIGHT: 0px; PADDING-LEFT: 5px; MARGIN-LEFT: 5px; BORDER-LEFT: #000000 2px solid; MARGIN-RIGHT: 0px">
<DIV style="FONT: 10pt arial">----- Original Message ----- </DIV>
<DIV
style="BACKGROUND: #e4e4e4; FONT: 10pt arial; font-color: black"><B>From:</B>
<A title=dnereson@dim.com href="mailto:dnereson@dim.com">Dave Nereson</A>
</DIV>
<DIV style="FONT: 10pt arial"><B>To:</B> <A title=pianotech@ptg.org
href="mailto:pianotech@ptg.org">pianotech@ptg.org</A> </DIV>
<DIV style="FONT: 10pt arial"><B>Sent:</B> Saturday, April 19, 2003 6:09
PM</DIV>
<DIV style="FONT: 10pt arial"><B>Subject:</B> Schaff/American</DIV>
<DIV><BR></DIV>
<DIV> I know a lot of techs did not like American Piano Supply
because of slow service, or whatever. But in my opinion, they had a more
complete catalog. There were quite a few latches, hinges, various other
hardware, hinge pin sizes that Schaff didn't have, a few action parts Schaff
didn't stock, casters, a few tools Schaff didn't have -- like the stringing
hook with the small T-handle that fits nicely in a tool kit; Schaff only
has the one with the big bulky handle -- nice for restringing but too bulky to
carry in the kit. </DIV>
<DIV> So now that Schaff has bought American, where can one
buy the items American used to stock? Does Schaff carry those
items? They won't answer my my inquiries. I've written them
several times and they never answer, even if it's to inquire as to the status
of my account. I asked on the phone one day and the gal just said, "You
have to order from Schaff now.", as though American never existed.
I thought, I AM ordering from Schaff. Are they pretending those items
were never available from anybody, that they're not even
manufactured? What gives?</DIV>
<DIV> --David Nereson, RPT,
Denver </DIV></BLOCKQUOTE></BODY></HTML>