<!DOCTYPE HTML PUBLIC "-//W3C//DTD HTML 4.0 Transitional//EN"> <HTML><HEAD> <META http-equiv=Content-Type content="text/html; charset=iso-8859-1"> <META content="MSHTML 6.00.2800.1170" name=GENERATOR></HEAD> <BODY> <DIV>Wim:</DIV> <DIV> </DIV> <DIV>But there is.  There's a lot we can do to change it.  There are a lot of people making some good money taking too heavy Steinway actions and making them play wonderfully.  </DIV> <DIV> </DIV> <DIV>dave<BR><FONT face=Arial size=2>*********** REPLY SEPARATOR ***********<BR><BR>On 6/3/2003 at 8:33 AM Wimblees@aol.com wrote:</FONT></DIV> <DIV><FONT face=Arial size=2></FONT> </DIV> <DIV><FONT face=Arial size=2>---- big snip ----</FONT></DIV> <BLOCKQUOTE style="PADDING-LEFT: 5px; MARGIN-LEFT: 5px; BORDER-LEFT: #000000 2px solid"><FONT face=arial,helvetica><FONT lang=0 face=Arial size=2 FAMILY="SANSSERIF">In other words, with regard to the customer who complained about the heavy action on a 3 or 4 year old Steinway, the first thing we need to ask is, "Is this what you bought?" If it is, there isn't much we can do to change it. <BR><BR>Wim <BR></FONT><FONT size=2 Arial></BLOCKQUOTE>**************** END MESSAGE FROM Wimblees@aol.com *********************</FONT> </FONT></BODY></HTML> <PRE> _____________________________ David M. Porritt dporritt@mail.smu.edu Meadows School of the Arts Southern Methodist University Dallas, TX 75275 _____________________________</PRE>