<HTML><BODY BGCOLOR="#ffffff">In a message dated 5/24/2002 10:36:08 AM Mid-Atlantic Daylight Time, mfarrel2@tampabay.rr.com writes: <BLOCKQUOTE TYPE=CITE style="BORDER-LEFT: #0000ff 2px solid; MARGIN-LEFT: 5px; MARGIN-RIGHT: 0px; PADDING-LEFT: 5px"> thing to do is touch it up, smile, and go on my way. This is the first time I have ever had a call like this. I'm sure others have. What is your normal course of action/policy. Do you tell the customer while on the phone that you will be charging them for the trip, etc.? Thanks. Terry Farrell </BLOCKQUOTE> Terry: They should be charged a "service"call.  There is no such thing as a piano that is going to stay in tune for three weeks and in addition has been played during that time.  There are sooooooo many factors that could effect this tuning (one being the player not really recognizing if something is really out of tune or not).  It could also be one unison that has slipped thus triggering the "my piano is out of tune" comment. Bob Bergantino Cleveland, Ohio</HTML>