<html> <body> At 09:15 AM 3/21/05, you wrote: <blockquote type=cite class=cite cite="">Tom S. wrote: "How about another client who has an 8 yr old Baldwin grand who has a negative crown or positive downbearring throughout the soundboard. Baldwin has informed them that they are not honoring any of those warranties."   I had a new Steinway with the exact same circumstances (full quarter-inch reverse crown). Stenway wouldn't do anything because their opinion was that there was nothing wrong with the piano.</blockquote> And that surprises who?????? Avery <blockquote type=cite class=cite cite="">  Terry Farrell > Geeeeze Don....lighten up! Take a walk, get some fresh air! > There's plenty of room for criticism with regards to this particular company > due to their own demise from once a  a pretty darn good product to where > they are struggling today. Do I wish them harm...heck no. I wish them all > the best. In fact I hope to someday see them back near the top where they > once shared market space with the finest manufactures in the world. They > still have strong potential to be great  and I wish them all the best.  . >    However, their demise is their own doing and whether or not I stand on > the sidelines pretending to being a good cheerleader or not won't effect a > darn thing. Maybe I have sour grapes due to a recent situation with a client > who recently purchased a Baldwin F grand which was delivered with multiple > problems, one being a touchweight of over 70 grams (downweight) AND they > paid the full retail price AND the factory nor the dealer would have > anything to do with correcting any of the issues .  Out of respect and > concern for my  client I donated the my own time and money to correct the > problems. > How about another client who has an 8 yr old Baldwin grand who has a > negative crown or positive downbearring throughout the soundboard. Baldwin > has informed them that they are not honoring any of those warranties. >  How about the 10s of thousands of $$ they owe the brotherhood of dedicated > technicians out there who diligently did ( and are doing) their warranty > claims...which incidentally have a low chance of being paid back, including > the $1800 they owe me. > Do I wish there to be one less? It depends what you mean "one less". One > less manufacturer who honors their product and honors their commitment to > their customer. Or one less manufacturer who is not honoring their > commitments and warranties to the customer.  If it's one in the later > category, then one less would be better. Put yourself in the shoes of a > customer on the bad end of one of these deals. >     As far as what your perception of what this list represents, it > represents all piano related topics, points of views, ideas, technical > ideas, and even folks like yourself who want to play self appointed Opinion > Police, deciding on what should or should not be part of the list.  I > respect your opinion and hopefully you'll come around respect other's > opinions as well. THAT'S what this list is about.  A manufacturer who has > failed to honor warranties and not pay out warranty fees is legitimate fair > game and is very pertinent to this body, with or with our expressed > approval. > I apologize if my outburst of sarcasms  hit a nerve with you but my opinion > is what it is. > Flamesuit on!. > Tom Servinsky</blockquote></body> </html>