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Tom, <br><br>
Since no one else has responded to this, I'll stick my nose in! I don't
know if this type of thing would be covered under warranty or not. I
doubt it. But, I do know that Kawai will bend over backward to help you.
They've done it for me several times! I haven't developed a relationship
with Nick yet (but I need to). However, I've known Don for years and he's
really helped me a LOT! Many times! All I can say is, ask their advice
about what to do! Believe me, they won't screw you! :-) <br><br>
Avery <br><br>
At 08:23 AM 4/4/05, you wrote:<br>
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List<br><br>
I service a Kawai grand, model number not at hand right now, that is 10
years old. This piano is owned by a piano teacher and she uses it
for her lessons, so it does get heavier use than most home pianos.
Still, I am surprised at how poorly it was fared. <br><br>
Key bushings are completely worn and need replacing. Dampers lift
immediately upon depressing the key. The damper lift, I am going to
remedy next week, but I wonder if the key bushings are something that
would be covered by a warranty. (She couldn't find the warranty
when I was there, but hopefully will have found it by the time I return
next week to regulate the damper lift.)<br><br>
I would think Kawai would warranty their new pianos for some length of
time. But even should the warranty still be in place, would key
bushings be covered? <br><br>
Having been in the business for only 6-7 years, I'm not really sure how
long key bushings are supposed to last . So maybe it's unrealistic for me
to expect them to last longer than 10 years. Please straighten me
out on this if my expectations are off.<br><br>
And unrelated, really, to the above: let's say that a Kawai did
have something that needed fixing that was covered by an existing
warranty. How would you go about getting Kawai to cover the cost of
the repair? Or even agree to have the repair done? Why would they
trust my opinion that the key bushings (or whatever) needed
replacing? Would I have to produce some evidence to prove
it? I've never had to do any of this before. And yes, I
could probably call Kawai and get an answer, but then, as a hypothetical
question at this point, I wouldn't want to bother them with it.
Certainly someone here has done warrantied repairs: how is it
arranged?<br><br>
Thanks,<br>
Tom Sivak<br>
Chicago Chapter PTG Associate</font><font face="arial">
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