<!DOCTYPE HTML PUBLIC "-//W3C//DTD HTML 4.0 Transitional//EN"> <HTML><HEAD><TITLE>Message</TITLE> <META http-equiv=Content-Type content="text/html; = charset=iso-8859-1"> <META content="MSHTML 6.00.2800.1522" name=GENERATOR> <STYLE></STYLE> </HEAD> <BODY bgColor=#ffffff> <DIV><FONT face=Arial size=2>That is wierd. I have no idea how the = word Message appeared in my post text. i did not type it and it is not there when I = hit reply.</FONT></DIV> <DIV>Joe Goss RPT<BR>Mother Goose Tools<BR><A href="mailto:imatunr@srvinet.com">imatunr@srvinet.com</A><BR><A href="http://www.mothergoosetools.com">www.mothergoosetools.com</A></DI= V> <BLOCKQUOTE dir=ltr style="PADDING-RIGHT: 0px; PADDING-LEFT: 5px; MARGIN-LEFT: 5px; = BORDER-LEFT: #000000 2px solid; MARGIN-RIGHT: 0px"> <DIV style="FONT: 10pt arial">----- Original Message ----- </DIV> <DIV style="BACKGROUND: #e4e4e4; FONT: 10pt arial; font-color: = black"><B>From:</B> <A title=imatunr@srvinet.com href="mailto:imatunr@srvinet.com">Joe = And Penny Goss</A> </DIV> <DIV style="FONT: 10pt arial"><B>To:</B> <A = title=pianotech@ptg.org href="mailto:pianotech@ptg.org">Pianotech</A> </DIV> <DIV style="FONT: 10pt arial"><B>Sent:</B> Tuesday, December 27, = 2005 9:27 AM</DIV> <DIV style="FONT: 10pt arial"><B>Subject:</B> Re: How to sell a = broken string</DIV> <DIV><BR></DIV> <DIV><FONT face=Arial size=2>I use Goose Juice at  upper = termination points. Just a drop on any place where there looks to be = rust.</FONT></DIV> <DIV>Joe Goss RPT<BR>Mother Goose Tools<BR><A href="mailto:imatunr@srvinet.com">imatunr@srvinet.com</A><BR><A = href="http://www.mothergoosetools.com">www.mothergoosetools.com</A></DI= V> <BLOCKQUOTE dir=ltr style="PADDING-RIGHT: 0px; PADDING-LEFT: 5px; MARGIN-LEFT: 5px; = BORDER-LEFT: #000000 2px solid; MARGIN-RIGHT: 0px"> <DIV style="FONT: 10pt arial">----- Original Message ----- </DIV> <DIV style="BACKGROUND: #e4e4e4; FONT: 10pt arial; font-color: = black"><B>From:</B> <A title=thetuner@ivories52.com = href="mailto:thetuner@ivories52.com">Geoff Sykes</A> </DIV> <DIV style="FONT: 10pt arial"><B>To:</B> <A = title=pianotech@ptg.org href="mailto:Pianotech@Ptg. Org">Pianotech@Ptg. Org</A> </DIV> <DIV style="FONT: 10pt arial"><B>Sent:</B> Monday, December 26, = 2005 10:23 PM</DIV> <DIV style="FONT: 10pt arial"><B>Subject:</B> How to sell a broken = string</DIV> <DIV><BR></DIV> <DIV><FONT face=Arial size=2><SPAN = class=687360105-27122005>Greetings all, and happy holidays to everyone --</SPAN></FONT></DIV> <DIV><FONT face=Arial size=2><SPAN class=687360105-27122005></SPAN></FONT> </DIV> <DIV><FONT face=Arial size=2><SPAN class=687360105-27122005>I = had such great success with my last question that I thought I would post a second = one. (I have a third one coming in a couple of = days.)</SPAN></FONT></DIV> <DIV><FONT face=Arial size=2><SPAN class=687360105-27122005></SPAN></FONT> </DIV> <DIV><FONT face=Arial><SPAN class=687360105-27122005><FONT = size=2>Broken strings happen! Sometimes you can see the precursor evidence that = indicates strings MAY break, but there really is no way to know for sure that = it may until it does.</FONT></SPAN></FONT></DIV> <DIV><FONT face=Arial size=2><SPAN class=687360105-27122005></SPAN></FONT> </DIV> <DIV><FONT face=Arial size=2><SPAN = class=687360105-27122005>When a string breaks, how do you explain to your customer that it wasn't your = fault? Naturally this may be a little easier with established customers = with whom you have developed some trust. But what about those first time customers? The ones to whom you may have already had to explain = the concept of pitch adjustment and stability, and that subsequent = additional charge. How do you explain the situation, either before or = after the fact, so that they will not only pay for the repair, but also (hopefully) call you again?</SPAN></FONT></DIV> <DIV><FONT face=Arial size=2><SPAN class=687360105-27122005></SPAN></FONT> </DIV> <DIV><FONT face=Arial size=2><SPAN = class=687360105-27122005>Bonus question: What measures do you take, beyond being careful and crossing = your fingers, to help prevent string = breakage?</SPAN></FONT></DIV> <DIV><FONT face=Arial size=2><SPAN class=687360105-27122005></SPAN></FONT><FONT face=Arial = size=2><SPAN class=687360105-27122005></SPAN></FONT> </DIV> <DIV><FONT face=Arial size=2><SPAN class=687360105-27122005>-- = Geoff Sykes</SPAN></FONT></DIV> <DIV><FONT face=Arial size=2><SPAN class=687360105-27122005>-- = Assoc. Los Angeles</SPAN></FONT></DIV></BLOCKQUOTE></BLOCKQUOTE></BODY></HTML>