<!DOCTYPE HTML PUBLIC "-//W3C//DTD HTML 4.0 Transitional//EN"> <HTML><HEAD> <META http-equiv=Content-Type content="text/html; = charset=iso-8859-1"> <META content="MSHTML 5.50.4522.1800" name=GENERATOR> <STYLE></STYLE> </HEAD> <BODY bgColor=#ffffff> <DIV>Thanks Wim. I do see that there are two ways of looking at it. I = appreciate all the responses to my post.</DIV> <DIV> </DIV> <DIV>Terry Farrell</DIV> <DIV> <SPAN id=__#Ath#SignaturePos__></SPAN> </DIV> <BLOCKQUOTE style="PADDING-RIGHT: 0px; PADDING-LEFT: 5px; MARGIN-LEFT: 5px; = BORDER-LEFT: #000000 2px solid; MARGIN-RIGHT: 0px"> <DIV style="FONT: 10pt arial">----- Original Message ----- </DIV> <DIV style="BACKGROUND: #e4e4e4; FONT: 10pt arial; font-color: = black"><B>From:</B> <A title=Wimblees@AOL.COM = href="mailto:Wimblees@AOL.COM">Wimblees@AOL.COM</A> </DIV> <DIV style="FONT: 10pt arial"><B>To:</B> <A = title=pianotech@ptg.org href="mailto:pianotech@ptg.org">pianotech@ptg.org</A> </DIV> <DIV style="FONT: 10pt arial"><B>Sent:</B> Monday, September 10, = 2001 10:13 PM</DIV> <DIV style="FONT: 10pt arial"><B>Subject:</B> Re: Killer Octave - = Warranty Issue?</DIV> <DIV><BR></DIV><FONT face=arial,helvetica><FONT size=2>In a = message dated 9/10/01 5:45:07 PM Central Daylight Time, <BR><A href="mailto:mfarrel2@tampabay.rr.com">mfarrel2@tampabay.rr.com</A> = writes: <BR><BR><BR> <BLOCKQUOTE style="PADDING-LEFT: 5px; MARGIN-LEFT: 5px; BORDER-LEFT: #0000ff 2px = solid; MARGIN-RIGHT: 0px" TYPE="CITE"><I><BR></I><BR><BR><BR><BR>Hi Wim. I have a couple = questions for you. I think you have done some <BR>rebuilding in your time (???). = Let's say you recap a long bridge on a 50 <BR>year old Steinway M (and do = whatever else you normally do on a restring <BR>job) and you recap a long = bridge on a 50 year old Cable-Nelson 5' 8" grand <BR>(and do whatever else you = normally do on a restring job). Both customers <BR>come back to you and = inform you that there are prominent false beats in the <BR>top two octaves and = the bridge pins appear loose. Then they demonstrate by <BR>sounding the = note - false beats. Then they place a brass rod on top of <BR>bridge pins = and apply slight pressure and sound note - clear tone. Do you <BR>feel there = is a problem? Do you feel you should fix it? <BR><BR>My guess is you will = say yes to both these questions, and that is why I <BR>call this a defect. <BR><BR>Terry Farrell <BR></BLOCKQUOTE><BR><BR>If I rebuilt both = pianos the way you said, and if I got paid the same amount <BR>of money to do = both pianos, and if both pianos left my shop without the false <BR>beats, = and if the customers came back to me and noticed the false beats, (it = <BR>wasn't pointed out to them by another tuner), yes I would fix the problem. = <BR>But take any of the IFs out of there, and no, I wouldn't fix the problem. <BR><BR>Jim said "when a customer has a choice of a 5 foot something = piano that cost <BR>6,900 <BR>dollars and a 5 foot something piano that = costs 37,600 dollars...what <BR>criteria should the customer use for making the choice????." <BR><BR>By the same token, what criteria should a = manufacturer make when producing a <BR>$6900 piano and a $37,600 piano? As I said = in my previous post, a company <BR>that is going to make $10,000 from the = sale of an instrument is going to be <BR>able to spend more time on fixing = problems than if they make only $3000. And <BR>a customer who buys that cheaper = piano is not going to have the same criteria <BR>as the one buying the expensive = one. <BR><BR>You asked the question if you should tell your customer about = wild strings <BR>and a lack of power in the killer octave. My answer, and = that of several <BR>others, is no. That is my opinion, and I'm sticking to it. = Someday, <BR>hopefully, you will understand why. <BR><BR>Wim </FONT></FONT></BLOCKQUOTE></BODY></HTML>