<html> Jim, Ol' friend, it is the age old tale of the 'salezman'. Case in point  (no pun intend :)  : Sales AGENT (same guy) on scene for delivery. The interior decorators, excuse me; the INTERIOR DECORATORS placed the piano in a window with the full sun reflecting from the ocean within 50 yards, sea level. I got there to  "touch-up a few moving 'dings' & tune"    yeah, right. Upon attempting to remove blemishes from the finish, it was apparent that there was not sufficient material to execute these tasks. (no finish). I quickly raised the pitch and advised the dealer to Cover Their Own A.. They_will_respect you for it. Jon Page At 09:23 PM 01/06/2000 -0500, you wrote: > >In a message dated 1/06/2000 6:33:35 PM, Don B wrote: > ><<"very highly regarded american manufacturer that had a crack in the veneer >on the straight side at a point nearly even with the soundboard level.  This >crack >runs nearly the entire length of the side." >> > ><<"The customer called the salesman and discussed it with him and his >expected response was that it was only veneer deep and could be repaired.">> > >Don; > If this is the marque I have in mind it ain't a "veneer crack" and even if >it were who would want to buy a 'new' piano with this type of pre-existing >fault? > The salesman is probably 'partially' right in that this "crack" can be >repaired but it 'almost certainly' is more than skin deep and that takes us >back to who would want a 'new' piano with this type of condition? >Jim Bryant (FL) > <div>Jon Page,   piano technician</div> <div>Harwich Port, Cape Cod, Mass.</div> <div><a href="mailto:jonpage@mediaone.net" EUDORA=AUTOURL>mailto:jonpage@mediaone.net</a></div> ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~ </html>