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<DIV>In a message dated 10/9/2004 8:48:31 AM Pacific Standard Time,
piano57@flash.net writes:</DIV>
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<DIV> Barbara writes</DIV>
<DIV> </DIV>
<DIV>Oh, crud. Monday when I ordered parts, Shannon said it would be=
a
week, maybe two, because there were no whippens on the shelf and they were=
awaiting a new shipment. So, I was really surprised when the UPS tru=
ck
pulled up on Friday with a package from S&S. I'm not quite done =
with
key bushings--I would've been done if I had known the parts were goin=
g to
be here so soon. :-) Dang, did I get some of your rejects=
,
Dale? I guess I'll find out this week.......</DIV>
<DIV> </DIV>
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<DIV></DIV>
<DIV> HI Barbara</DIV>
<DIV> No those parts went directly to Kent Webb. I try to complain to =
the
right people. You won't know if they'll work till you srew them on. If they =
are
real crooked,then there are only 2 choices. Travel them to the best of your
ability, which is what we </DIV>
<DIV>are doing with the other 2 sets currently or return them.</DIV>
<DIV> If you return be very specific with the complaint
& complain to Kent not Shannon. I know they were doing a=
focus group on this problem last week so it would be timely if others , for =
some
reason, complain also. Hey I want them to get it right & stay in busines=
s.
No single company effects ours so profoundly in so many ways as does the
exsitence of Steinway & sons. They drive the markets we deal in &a=
mp;
......some of us a little crazy at times but hey..........That's life</DIV>
<DIV> Dale</DIV></FONT></BODY></HTML>