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<DIV><FONT face="MS Sans Serif" size=2>If they say that they forgot and it's not going to work, then it is likely they would have been a no-show anyway. I'd rather have to scramble, or rearrange my schedule slightly so I don't have a break in the middle of the day than to not have them there when I arrive and hang out for 15 minutes wondering if they are just running late. It doesn't happen that often that they cancel at my reminder call.</FONT></DIV>
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<DIV>David Love</DIV>
<DIV><A href="mailto:davidlovepianos@earthlink.net">davidlovepianos@earthlink.net</A></DIV>
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<DIV style="FONT: 10pt Arial">----- Original Message ----- </DIV>
<DIV style="BACKGROUND: #e4e4e4; FONT: 10pt arial; font-color: black"><B>From:</B> <A title=cedel@supernet.com href="mailto:cedel@supernet.com">Clyde Hollinger</A> </DIV>
<DIV style="FONT: 10pt arial"><B>To: </B><A title=pianotech@ptg.org href="mailto:pianotech@ptg.org">Pianotech</A>;<A title=davidlovepianos@earthlink.net href="mailto:davidlovepianos@earthlink.net">davidlovepianos@earthlink.net</A></DIV>
<DIV style="FONT: 10pt arial"><B>Sent:</B> 2/2/2003 10:23:04 AM </DIV>
<DIV style="FONT: 10pt arial"><B>Subject:</B> Re: No shows</DIV>
<DIV><BR></DIV><FONT size=2>David,
<P>My question to you is this: When you call the day before, how frequently do people say, "Oh! I forgot! That's not going to work." Then you have to scramble to find someone else for the next day. Is that a problem or not? <BR> <BR>I've been mailing reminder cards the Thursday before the week of the appointment. People who notice a schedule conflict will often call me on Friday, which gives me more time to fill the appointment. But I would love to get away from sending the reminder cards.
<P>Regards, <BR>Clyde
<P>David Love wrote:
<BLOCKQUOTE TYPE="CITE"><FONT face="MS Sans Serif"><FONT size=-1>I find no shows to be particularly irritating for many of the reasons mentioned below. They can generally be avoided by calling a day before to remind of the appointment. Since many of us are booking my appointments a couple of weeks in advance (or more), it is easy for a customer who is not methodical about recording and reviewing scheduled appointments to forget. So I try and call just prior to the scheduled appointment just to remind them. If they aren't home, I leave a message. I often do this the day before using my cell phone, which I carry, between appointments or when I have a free moment. Then I don't have to spend time sitting down to the phone at night after I get home.</FONT></FONT></BLOCKQUOTE></FONT></BLOCKQUOTE></BODY></HTML>