<HTML>Hi: I would never prejudge the customers abilities to pay based on what I think = they can afford.  Give them a barebones rehab estimate and then another= with more "options".  Let them make the decision. Case in point: two weeks ago I went to a first-time  customer living in= a home in the country outside of Cleveland.  The house was built in 17= 99- a farmhouse- in horrible condition.  Peeling paint, yellowing all o= ver, peeled ceilings , clutter, cob webs, mice drippings- you get the pictur= e. There in the dilapidated living room sat a 1980 Steinway B in excellent cond= ition.  I serviced it with what it needed and left.  I subsequentl= y found out that the customer had just donated 8 million  (that's MILLI= ON) dollars to build a school addition in one of our exclusive private schoo= ls. Go figure- and don't pre judge your customers ability to pay.  Let them= make that decision. Bob Bergantino, RPT</HTML>