<DIV>Thanks for the response Patrick, I really appreciate it!</DIV> <DIV> </DIV> <DIV>Matthew J Patrick Draine <draine@comcast.net> wrote:</DIV> <BLOCKQUOTE class=replbq style="PADDING-LEFT: 5px; MARGIN-LEFT: 5px; BORDER-LEFT: #1010ff 2px solid"> On May 6, 2005, at 12:23 PM, Matthew Todd wrote: > Do any of you still insist on a service call fee even if no one is at > home for the appointment? No, not me. If they're so apologetic that they *insist* on making payment, I may bill them for an hour of my time -- but I'll probably end up giving their piano some extra TLC when the make up appointment actually occurs. Now, if, after a customer called me to make the initial appointment, I had sent an appointment reminder card imprinted with the admonition that they will pay for the appointment if they're a no show, and I called the night before to remind them of the appointment, I might be more aggressive about it all. That's just not my personal style, nor do I like soliciting work by phone (even from past customers). This year I have had a couple occasions when *I* was a no show for customers, and service providers for my household. Sometimes life events trump one's appointment book; reasonable folks accept an apology and we all go forward from there. Just my 2 cents, Patrick Draine _______________________________________________ pianotech list info: https://www.moypiano.com/resources/#archives </BLOCKQUOTE> <hr size=1>Yahoo! Mail Mobile <a href="http://us.rd.yahoo.com/mail_us/taglines/mobile/*http://mobile.yahoo.com/learn/mail">Take Yahoo! Mail with you!</a> Check email on your mobile phone.