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<div class=Section1>
<p class=MsoNormal><font size=2 color=navy face=Arial><span =
style='font-size:
10.0pt;font-family:Arial;color:navy'>Carl,<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 color=navy face=Arial><span =
style='font-size:
10.0pt;font-family:Arial;color:navy'><o:p> </o:p></span></font></p>
<p class=MsoNormal><font size=2 color=navy face=Arial><span =
style='font-size:
10.0pt;font-family:Arial;color:navy'>Never say never, always make =
another offer.
What if you agreed to go back, but when you have a tuning in =
the area.<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 color=navy face=Arial><span =
style='font-size:
10.0pt;font-family:Arial;color:navy'><o:p> </o:p></span></font></p>
<p class=MsoNormal><font size=2 color=navy face=Arial><span =
style='font-size:
10.0pt;font-family:Arial;color:navy'>William<o:p></o:p></span></font></p>=
<p class=MsoNormal><font size=2 color=navy face=Arial><span =
style='font-size:
10.0pt;font-family:Arial;color:navy'><o:p> </o:p></span></font></p>
<div>
<p class=MsoNormal><font size=2 color=navy face=Arial><span =
style='font-size:
10.0pt;font-family:Arial;color:navy'>PIANO BOUTIQUE</span></font><font
color=navy><span style='color:navy'><o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 color=navy face=Arial><span =
style='font-size:
10.0pt;font-family:Arial;color:navy'>William Benjamin</span></font><font
color=navy><span style='color:navy'><o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 color=navy face=Arial><span =
style='font-size:
10.0pt;font-family:Arial;color:navy'>Piano Tuner =
Extraordinaire</span></font><font
color=navy><span style='color:navy'><o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 color=navy face=Arial><span =
style='font-size:
10.0pt;font-family:Arial;color:navy'><a =
href="http://www.pianoboutique.biz">www.pianoboutique.biz</a></span></f=
ont><font
color=navy><span style='color:navy'><o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 color=navy face=Arial><span =
style='font-size:
10.0pt;font-family:Arial;color:navy'>The tuner alone,</span></font><font
color=navy><span style='color:navy'><o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 color=navy face=Arial><span =
style='font-size:
10.0pt;font-family:Arial;color:navy'>preserves the =
tone.</span></font><font
color=navy><span style='color:navy'><o:p></o:p></span></font></p>
<p class=MsoNormal><font size=3 color=navy face="Times New =
Roman"><span
style='font-size:12.0pt;color:navy'> </span></font><o:p></o:p></p>=
</div>
<div>
<div class=MsoNormal align=center style='text-align:center'><font =
size=3
face="Times New Roman"><span style='font-size:12.0pt'>
<hr size=2 width="100%" align=center tabindex=-1>
</span></font></div>
<p class=MsoNormal><b><font size=2 face=Tahoma><span =
style='font-size:10.0pt;
font-family:Tahoma;font-weight:bold'>From:</span></font></b><font =
size=2
face=Tahoma><span style='font-size:10.0pt;font-family:Tahoma'>
pianotech-bounces@ptg.org [mailto:pianotech-bounces@ptg.org] <b><span
style='font-weight:bold'>On Behalf Of </span></b>Piannaman@aol.com<br>
<b><span style='font-weight:bold'>Sent:</span></b> Tuesday, October =
25, 2005
9:55 AM<br>
<b><span style='font-weight:bold'>To:</span></b> pianotech@ptg.org<br>
<b><span style='font-weight:bold'>Subject:</span></b> Re: No =
show</span></font><o:p></o:p></p>
</div>
<p class=MsoNormal><font size=3 face="Times New Roman"><span =
style='font-size:
12.0pt'><o:p> </o:p></span></font></p>
<div>
<div>
<p class=MsoNormal><font size=2 color=black face=Arial><span =
style='font-size:
10.0pt;font-family:Arial;color:black'>Carl,<o:p></o:p></span></font></p>
</div>
<div>
<p class=MsoNormal><font size=2 color=black face=Arial><span =
style='font-size:
10.0pt;font-family:Arial;color:black'> <o:p></o:p></span></font></p>=
</div>
<div>
<p class=MsoNormal><font size=2 color=black face=Arial><span =
style='font-size:
10.0pt;font-family:Arial;color:black'>You stole the words right out of =
my
mouth. <o:p></o:p></span></font></p>
</div>
<div>
<p class=MsoNormal><font size=2 color=black face=Arial><span =
style='font-size:
10.0pt;font-family:Arial;color:black'> <o:p></o:p></span></font></p>=
</div>
<div>
<p class=MsoNormal><font size=2 color=black face=Arial><span =
style='font-size:
10.0pt;font-family:Arial;color:black'>Dave, no way I'd go back for =
another
freebie. You showed a gesture of good faith in offering to retune =
the
piano gratis. She should be happy to have you do it for the =
minimum
service charge.<o:p></o:p></span></font></p>
</div>
<div>
<p class=MsoNormal><font size=2 color=black face=Arial><span =
style='font-size:
10.0pt;font-family:Arial;color:black'> <o:p></o:p></span></font></p>=
</div>
<div>
<p class=MsoNormal><font size=2 color=black face=Arial><span =
style='font-size:
10.0pt;font-family:Arial;color:black'>However it resolves, she is =
definitely
someone I'd put a red mark next to in my =
database.<o:p></o:p></span></font></p>
</div>
<div>
<p class=MsoNormal><font size=2 color=black face=Arial><span =
style='font-size:
10.0pt;font-family:Arial;color:black'> <o:p></o:p></span></font></p>=
</div>
<div>
<p class=MsoNormal><font size=2 color=black face=Arial><span =
style='font-size:
10.0pt;font-family:Arial;color:black'>Dave =
Stahl<o:p></o:p></span></font></p>
</div>
<div>
<p class=MsoNormal><font size=2 color=black face=Arial><span =
style='font-size:
10.0pt;font-family:Arial;color:black'> <o:p></o:p></span></font></p>=
</div>
<div>
<p class=MsoNormal><font size=2 color=black face=Arial><span =
style='font-size:
10.0pt;font-family:Arial;color:black'>In a message dated 10/24/2005 =
8:14:47
P.M. Pacific Standard Time, cmpiano@comcast.net =
writes:<o:p></o:p></span></font></p>
</div>
<blockquote style='border:none;border-left:solid blue =
1.5pt;padding:0in 0in 0in 4.0pt;
margin-left:3.75pt;margin-top:5.0pt;margin-bottom:5.0pt'>
<div>
<p class=MsoNormal><font size=2 color=black face=Arial><span =
style='font-size:
10.0pt;font-family:Arial;color:black'> <o:p></o:p></span></font></p>=
</div>
<div>
<p class=MsoNormal><font size=2 color=black face=Arial><span =
style='font-size:
10.0pt;font-family:Arial;color:black'>Better yet, suggest she have =
her
brother tune it. He obviously knows what is =
wrong.<o:p></o:p></span></font></p>
</div>
<div>
<p class=MsoNormal><font size=2 color=black face=Arial><span =
style='font-size:
10.0pt;font-family:Arial;color:black'> <o:p></o:p></span></font></p>=
</div>
<div>
<p class=MsoNormal><font size=2 color=black face=Arial><span =
style='font-size:
10.0pt;font-family:Arial;color:black'>Carl Meyer PTG assoc<br>
Santa Clara, Ca.<o:p></o:p></span></font></p>
</div>
<div>
<p class=MsoNormal><font size=2 color=black face=Arial><span =
style='font-size:
10.0pt;font-family:Arial;color:black'> <o:p></o:p></span></font></p>=
</div>
<blockquote style='border:none;border-left:solid black =
1.5pt;padding:0in 0in 0in 4.0pt;
margin-left:3.75pt;margin-top:5.0pt;margin-right:0in;margin-bottom:5.0pt'=
>
<div>
<p class=MsoNormal><font size=2 color=black face=Arial><span =
style='font-size:
10.0pt;font-family:Arial;color:black'>----- Original Message ----- =
<o:p></o:p></span></font></p>
</div>
<div style='font-color:black'>
<p class=MsoNormal style='background:#E4E4E4'><b><font size=2 =
color=black
face=Arial><span =
style='font-size:10.0pt;font-family:Arial;color:black;
font-weight:bold'>From:</span></font></b><font size=2 color=black =
face=Arial><span
style='font-size:10.0pt;font-family:Arial;color:black'> <a
href="mailto:jrpiano@win.eastlink.ca" =
title="mailto:jrpiano@win.eastlink.ca">John
Ross</a> <o:p></o:p></span></font></p>
</div>
<div>
<p class=MsoNormal><b><font size=2 color=black face=Arial><span
style='font-size:10.0pt;font-family:Arial;color:black;font-weight:bold'=
>To:</span></font></b><font
size=2 color=black face=Arial><span =
style='font-size:10.0pt;font-family:Arial;
color:black'> <a href="mailto:pianotech@ptg.org"
title="mailto:pianotech@ptg.org">Pianotech</a> =
<o:p></o:p></span></font></p>
</div>
<div>
<p class=MsoNormal><b><font size=2 color=black face=Arial><span
style='font-size:10.0pt;font-family:Arial;color:black;font-weight:bold'=
>Sent:</span></font></b><font
size=2 color=black face=Arial><span =
style='font-size:10.0pt;font-family:Arial;
color:black'> Monday, October 24, 2005 2:41 =
PM<o:p></o:p></span></font></p>
</div>
<div>
<p class=MsoNormal><b><font size=2 color=black face=Arial><span
style='font-size:10.0pt;font-family:Arial;color:black;font-weight:bold'=
>Subject:</span></font></b><font
size=2 color=black face=Arial><span =
style='font-size:10.0pt;font-family:Arial;
color:black'> Re: No show<o:p></o:p></span></font></p>
</div>
<div>
<p class=MsoNormal><font size=2 color=black face=Arial><span =
style='font-size:
10.0pt;font-family:Arial;color:black'><o:p> </o:p></span></font></p>=
</div>
<div>
<p class=MsoNormal><strong><b><font size=2 color=black =
face=Arial><span
style='font-size:10.0pt;font-family:Arial;color:black'>Hi =
Dave,</span></font></b></strong><font
size=2 color=black face=Arial><span =
style='font-size:10.0pt;font-family:Arial;
color:black'><o:p></o:p></span></font></p>
</div>
<div>
<p class=MsoNormal><strong><b><font size=2 color=black =
face=Arial><span
style='font-size:10.0pt;font-family:Arial;color:black'>That is a hard =
one.</span></font></b></strong><font
size=2 color=black face=Arial><span =
style='font-size:10.0pt;font-family:Arial;
color:black'><o:p></o:p></span></font></p>
</div>
<div>
<p class=MsoNormal><strong><b><font size=2 color=black =
face=Arial><span
style='font-size:10.0pt;font-family:Arial;color:black'>Obviously, =
losing her as
a customer would be no big deal, since you said her piano had been =
neglected.
So she might not have had you back for a while =
anyway.</span></font></b></strong><font
size=2 color=black face=Arial><span =
style='font-size:10.0pt;font-family:Arial;
color:black'><o:p></o:p></span></font></p>
</div>
<div>
<p class=MsoNormal><strong><b><font size=2 color=black =
face=Arial><span
style='font-size:10.0pt;font-family:Arial;color:black'>The hard part =
is, that
word of mouth is the best advertisement, and if she spreads the word, it =
could
hurt business. Especially, if it is a rural area. But that would depend =
on the goodwill
you have built up in the area, already.</span></font></b></strong><font =
size=2
color=black face=Arial><span =
style='font-size:10.0pt;font-family:Arial;
color:black'><o:p></o:p></span></font></p>
</div>
<div>
<p class=MsoNormal><font size=2 color=black face=Arial><span =
style='font-size:
10.0pt;font-family:Arial;color:black'> <o:p></o:p></span></font></p>=
</div>
<div>
<p class=MsoNormal><strong><b><font size=2 color=black =
face=Arial><span
style='font-size:10.0pt;font-family:Arial;color:black'>I think you are =
correct
in making a charge, as she had already used up the free one, by being a =
no
show. </span></font></b></strong><font size=2 color=black =
face=Arial><span
style='font-size:10.0pt;font-family:Arial;color:black'><o:p></o:p></spa=
n></font></p>
</div>
<div>
<p class=MsoNormal><font size=2 color=black face=Arial><span =
style='font-size:
10.0pt;font-family:Arial;color:black'> <o:p></o:p></span></font></p>=
</div>
<div>
<p class=MsoNormal><strong><b><font size=2 color=black =
face=Arial><span
style='font-size:10.0pt;font-family:Arial;color:black'>Maybe call her =
again,
and explain to her again, that you have already been there, and doesn't =
she
realize that she is to blame for her being a no show, when the job would =
have
been free.</span></font></b></strong><font size=2 color=black =
face=Arial><span
style='font-size:10.0pt;font-family:Arial;color:black'><o:p></o:p></spa=
n></font></p>
</div>
<div>
<p class=MsoNormal><strong><b><font size=2 color=black =
face=Arial><span
style='font-size:10.0pt;font-family:Arial;color:black'>How about =
getting her
Brother's phone number, and getting specifics from him, as to what the =
alleged
problem is/was. It might not even be a real problem, just his =
perception.</span></font></b></strong><font
size=2 color=black face=Arial><span =
style='font-size:10.0pt;font-family:Arial;
color:black'><o:p></o:p></span></font></p>
</div>
<div>
<p class=MsoNormal><strong><b><font size=2 color=black =
face=Arial><span
style='font-size:10.0pt;font-family:Arial;color:black'>Don't you just =
hate
those people, with a little bit of knowledge, just enough to make them
dangerous.</span></font></b></strong><font size=2 color=black =
face=Arial><span
style='font-size:10.0pt;font-family:Arial;color:black'><o:p></o:p></spa=
n></font></p>
</div>
<div>
<p class=MsoNormal><font size=2 color=black face=Arial><span =
style='font-size:
10.0pt;font-family:Arial;color:black'>John M. Ross<br>
Windsor, Nova Scotia, Canada<br>
<a href="mailto:jrpiano@win.eastlink.ca" =
title="mailto:jrpiano@win.eastlink.ca">jrpiano@win.eastlink.ca</a><o:p>=
</o:p></span></font></p>
</div>
<blockquote style='border:none;border-left:solid black =
1.5pt;padding:0in 0in 0in 4.0pt;
margin-left:3.75pt;margin-top:5.0pt;margin-right:0in;margin-bottom:5.0pt'=
>
<div>
<p class=MsoNormal><font size=2 color=black face=Arial><span =
style='font-size:
10.0pt;font-family:Arial;color:black'>----- Original Message ----- =
<o:p></o:p></span></font></p>
</div>
<div style='font-color:black'>
<p class=MsoNormal style='background:#E4E4E4'><b><font size=2 =
color=black
face=Arial><span =
style='font-size:10.0pt;font-family:Arial;color:black;
font-weight:bold'>From:</span></font></b><font size=2 color=black =
face=Arial><span
style='font-size:10.0pt;font-family:Arial;color:black'> <a
href="mailto:pdtek@mchsi.com" title="mailto:pdtek@mchsi.com">Dave =
Bunch</a> <o:p></o:p></span></font></p>
</div>
<div>
<p class=MsoNormal><b><font size=2 color=black face=Arial><span
style='font-size:10.0pt;font-family:Arial;color:black;font-weight:bold'=
>To:</span></font></b><font
size=2 color=black face=Arial><span =
style='font-size:10.0pt;font-family:Arial;
color:black'> <a href="mailto:pianotech@ptg.org"
title="mailto:pianotech@ptg.org">pianotech@ptg.org</a> =
<o:p></o:p></span></font></p>
</div>
<div>
<p class=MsoNormal><b><font size=2 color=black face=Arial><span
style='font-size:10.0pt;font-family:Arial;color:black;font-weight:bold'=
>Sent:</span></font></b><font
size=2 color=black face=Arial><span =
style='font-size:10.0pt;font-family:Arial;
color:black'> Monday, October 24, 2005 6:16 =
PM<o:p></o:p></span></font></p>
</div>
<div>
<p class=MsoNormal><b><font size=2 color=black face=Arial><span
style='font-size:10.0pt;font-family:Arial;color:black;font-weight:bold'=
>Subject:</span></font></b><font
size=2 color=black face=Arial><span =
style='font-size:10.0pt;font-family:Arial;
color:black'> No show<o:p></o:p></span></font></p>
</div>
<div>
<p class=MsoNormal><font size=2 color=black face=Arial><span =
style='font-size:
10.0pt;font-family:Arial;color:black'><o:p> </o:p></span></font></p>=
</div>
<div>
<p class=MsoNormal><font size=2 color=black face=Arial><span =
style='font-size:
10.0pt;font-family:Arial;color:black'>Hello- =
<o:p></o:p></span></font></p>
</div>
<div>
<p class=MsoNormal><font size=2 color=black face=Arial><span =
style='font-size:
10.0pt;font-family:Arial;color:black'> <o:p></o:p></span></font></p>=
</div>
<div>
<p class=MsoNormal><font size=2 color=black face=Arial><span =
style='font-size:
10.0pt;font-family:Arial;color:black'>Well, I've seen some venting about
difficult customers lately so I will submit a story here just to double =
check
my policies. I do want to be fair.<o:p></o:p></span></font></p>
</div>
<div>
<p class=MsoNormal><font size=2 color=black face=Arial><span =
style='font-size:
10.0pt;font-family:Arial;color:black'> <o:p></o:p></span></font></p>=
</div>
<div>
<p class=MsoNormal><font size=2 color=black face=Arial><span =
style='font-size:
10.0pt;font-family:Arial;color:black'>I tuned a Kimball console last =
week that
had been neglected a few years. A bit flat, but not much. I finished up,
collected the fee and left. The next day she calls me saying that her =
brother
came by and didn't like the sound of it. He apparently used to tune a =
bit, and
told her that she should get me back out again. Fortunately over twenty =
years,
these calls are rare, so I said I would come back and there would be no =
charge,
even if it needed retuning.<o:p></o:p></span></font></p>
</div>
<div>
<p class=MsoNormal><font size=2 color=black face=Arial><span =
style='font-size:
10.0pt;font-family:Arial;color:black'> <o:p></o:p></span></font></p>=
</div>
<div>
<p class=MsoNormal><font size=2 color=black face=Arial><span =
style='font-size:
10.0pt;font-family:Arial;color:black'>I schedule a time, drive forty =
miles
round trip, and she stands me up. I waited a half hour and left. I could =
have
tuned another piano during that time. When I get home later there is a =
message
on the phone apologizing for missing the appointment. I called her and =
she said
a couple of her day care kids were lost in a corn maze for an hour and a =
half,
when at this point a kid chimes up in the background "We weren't
lost!" The story sounded fishy but either way, I took a loss on it. =
I told
her at that point I was still willing to check out her piano and work on =
it if
needed at no charge, but that I can only make one free trip out there. =
If she
wanted to make another appointment, there would be a minimum service =
charge.
She went ballistic and said that was a lot of money when the job wasn't =
done
right the first time!<o:p></o:p></span></font></p>
</div>
<div>
<p class=MsoNormal><font size=2 color=black face=Arial><span =
style='font-size:
10.0pt;font-family:Arial;color:black'> <o:p></o:p></span></font></p>=
</div>
<div>
<p class=MsoNormal><font size=2 color=black face=Arial><span =
style='font-size:
10.0pt;font-family:Arial;color:black'>Am I being unreasonable? Lets even =
assume
that whatever is wrong with the piano is my fault. How many times should =
I
block out a time and absorb the mileage to go there for =
free?<o:p></o:p></span></font></p>
</div>
<div>
<p class=MsoNormal><font size=2 color=black face=Arial><span =
style='font-size:
10.0pt;font-family:Arial;color:black'> <o:p></o:p></span></font></p>=
</div>
<div>
<p class=MsoNormal><font size=2 color=black face=Arial><span =
style='font-size:
10.0pt;font-family:Arial;color:black'>OK, I'm done =
now.<o:p></o:p></span></font></p>
</div>
<div>
<p class=MsoNormal><font size=2 color=black face=Arial><span =
style='font-size:
10.0pt;font-family:Arial;color:black'> <o:p></o:p></span></font></p>=
</div>
<div>
<p class=MsoNormal><font size=2 color=black face=Arial><span =
style='font-size:
10.0pt;font-family:Arial;color:black'>Dave =
Bunch<o:p></o:p></span></font></p>
</div>
</blockquote>
</blockquote>
</blockquote>
</div>
<div>
<p class=MsoNormal><font size=2 color=black face=Arial><span =
style='font-size:
10.0pt;font-family:Arial;color:black'> <o:p></o:p></span></font></p>=
</div>
</div>
</body>
</html>